Sr. Director Of Engineering, Operations
San Francisco, California, Us
Head of Security, IT, and Engineering Operations @ Copper (formerly ProsperWorks). Copper is the #1 CRM for G-Suite recommended by Google serving 13K+ businesses in 110 countries. Reported to the CTO / VPE.Led 4 direct reports managing service up-time, infrastructure, security, and corporate IT operations. Also managed the corporate Information Technology team providing visibility and centralization of ownership and accountability of security. Directed and facilitated compliance of SOC2 Type 1 audit and ongoing SOC2 Type 2 audits.❏ Ran the service operations team that architected and maintained the Google Cloud Platform (GCP) running Kubernetes/Docker compute that used Ruby on Rails, Citus (Postgres), Redis, and ElasticSearch technology stack with NewRelic/Scalyr for monitoring and response.❏ Enabled organizational expansion into mid-market, enterprise customer, and partnership growth with rapid SOC2 audits and GCP hosting migration with the potential to grow the company to $1B.❏ Created a framework for service operations that led to the development of 3 different Agile teams capitalizing on employee strengths and cross-training.❏ Developed company-wide security program and team optimizing data integrity and confidentiality. Increased customer and business partner confidence in data privacy.❏ Conceptualized and led education and training development program for Engineering staff post-transition to IaaS hosting solution allowing pod level knowledge transfer.