Bernadette Hall Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Executed floor manager duties such as: opening/closing the store, processing returns/exchanges, receiving merchandise, shipping out orders to other stores and guests, coaching new employees, monthly visual merchandising changes, distributing tasks to associates and fellow supervisors, setting up hourly (HOP) segments, and ensuring schedule for the day is properly delegated to every employee.• Built and manage client relationships through client database recording.• Delivered store's… Show more • Executed floor manager duties such as: opening/closing the store, processing returns/exchanges, receiving merchandise, shipping out orders to other stores and guests, coaching new employees, monthly visual merchandising changes, distributing tasks to associates and fellow supervisors, setting up hourly (HOP) segments, and ensuring schedule for the day is properly delegated to every employee.• Built and manage client relationships through client database recording.• Delivered store's target as an individual, and as a team, surpassing our first tier target. Show less

Vancouver, British Columbia, Canada

• Interacted with new and returning guests on a daily basis while providing personalized product guidance, resolving issues, following up on purchases, and creating new accounts for our store's CRM.• Outreached to new and existing clients for any follow-ups, update new promotions and any new products in our store, or a simple greeting to maintain good client relationships in clientele book.• Fulfilled all sales associate duties; handled customer-service including POS, sales, and… Show more • Interacted with new and returning guests on a daily basis while providing personalized product guidance, resolving issues, following up on purchases, and creating new accounts for our store's CRM.• Outreached to new and existing clients for any follow-ups, update new promotions and any new products in our store, or a simple greeting to maintain good client relationships in clientele book.• Fulfilled all sales associate duties; handled customer-service including POS, sales, and inventory management.• Maintained knowledge of new products, current sales, sales promotions, payment and exchanges policies.• Achieved 95% of store's sales target by day, and by segment every shift over the last quarter.• Helped team execute new floorplans and dressed mannequins. • Performed department tasks including completing Merch/TS board, stocking, pricing markdowns, organizing merchandise, inventory control, and processing transactions every shift.• Arranged new and old merchandise for floorplan, and back of house's stock to maintain tidiness of products. Show less

Burnaby, British Columbia, Canada

• Interacted with 100-300+ customers on a daily basis while providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts for our loyalty program.• Fulfilled all sales associate duties; handled customer-service including POS, sales, and inventory management.• Maintained knowledge of current sales, sales promotions, payment and exchanges policies• Achieved 95% of store's sales target by day, by segment, and by region every shift.•… Show more • Interacted with 100-300+ customers on a daily basis while providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts for our loyalty program.• Fulfilled all sales associate duties; handled customer-service including POS, sales, and inventory management.• Maintained knowledge of current sales, sales promotions, payment and exchanges policies• Achieved 95% of store's sales target by day, by segment, and by region every shift.• Helped team execute new floorplans and dressed mannequins. • Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.• Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items.• Trained: - On cash registers - At the front house; greeting customers, restocking and sizing merchandises, organizing throughout the store. - At the back house; stocking new merchandises and organizing shelves. Show less

Burnaby, British Columbia, Canada

• Served 100-200+ customers per day, varying from taking orders at the front house, and completing orders from SkipTheDishes and Uber Eats.• Operated cash registers and received payments from customers in cash or by credit card.• Maintained high standards of customer service during peak hour operations by serving orders before our wait-time limit, and by communicating with my team clearly and positively.• Helped maintain dining areas, and kitchen areas including clearing and… Show more • Served 100-200+ customers per day, varying from taking orders at the front house, and completing orders from SkipTheDishes and Uber Eats.• Operated cash registers and received payments from customers in cash or by credit card.• Maintained high standards of customer service during peak hour operations by serving orders before our wait-time limit, and by communicating with my team clearly and positively.• Helped maintain dining areas, and kitchen areas including clearing and cleaning tables, emptying trash cans, and mopping floors.• Trained: - At the front house; taking orders, handled transactions, and served food. - At back house; attained safe food preparation, assembly, and presentation. - As a food runner and presenter Show less

Burnaby, British Columbia, Canada

• Served 150-400+ customers per day, varying from taking orders at the front house, drive-thru, including completing orders from SkipTheDishes and Uber Eats.• Operated cash registers and received payments from customers in cash or by credit card.• Maintained high standards of customer service during peak hour operations by serving orders before our wait-time limit, and by communicating with my team clearly and positively.• Helped maintain dining areas, and kitchen areas including… Show more • Served 150-400+ customers per day, varying from taking orders at the front house, drive-thru, including completing orders from SkipTheDishes and Uber Eats.• Operated cash registers and received payments from customers in cash or by credit card.• Maintained high standards of customer service during peak hour operations by serving orders before our wait-time limit, and by communicating with my team clearly and positively.• Helped maintain dining areas, and kitchen areas including clearing and cleaning tables, emptying trash cans, and mopping floors.• Trained: - In Beverage and Dessert as Production (BDAP) Station - At the front and drive-thru house; taking orders, handling transactions, and serving food. - At back house; attained safe food preparation, assembly, and presentation. - As a food runner and presenter Show less