Worked with Solution architects and vendors on designing, implementing and delivery of IT projects. Built server environments and configured network infrastructures which included creation of firewall rules to allow traffic flow between servers on different network zones. - Built the anti-money laundering server environment with connection to FINTRAC for fraud controls. The environment is a mixture of Windows, Linux and database servers.- Configured and deployed Cisco switches to 9 different branches in western Canada to support the upgrade of the old analogue PBX to VOIP phone systems.- Worked with the security team on FIREEYE end-point detection project. Built servers for the POC environment, racked and configured the switch ports for connecting the FIREEYE device, generated certificates using the internal certificate authority and deployed the FIREEYE agent using SCCM.- Assisted the operations team in working on trouble tickets for various issues like exchange, outlook, undeliverable emails, backup and restore, file share permissions and server service issues.

Managed all the company’s existing client IT infrastructures. Engaged with new clients to discover their IT needs for mining sites, designed and deployed all the network infrastructures.-Designed IP networks for remote mining camps using Cisco switches and routers, VSAT and microwave links (SCADA), MERAKI firewalls and WiFi access points.-Designed and troubleshot various Microsoft windows server issues which includes AD, DNS, Print server, DHCP, File server and Exchange server 2010, 2013 and 2016. Experienced working with windows server 2008, 2012 and 2016.-Designed and worked with various virtualization technologies which includes VMware ESXI 5.5, 6.0 and 6.5 and also with Citrix XENSERVER.-Cisco VOIP - provisioned voip services for end users using the Cisco prime collaboration platform. -Deployed and maintained a corporate wide Sophos anti virus application.-Managed Active Directory user accounts, Security groups, Distribution, Shared, Equipment and Room mailboxes. Granted full access to mailboxes and also mailbox forwarding.-Created and managed Group policy objects especially for printers, batch script, drive maps and software deployments.-Managed web and application policies on Sophos central.-Designed and resolved issues on various wireless access points which includes MERAKI, UBIQUITY and CAMBIUM AP’s.-Worked with Meraki, CNMAESTRO and TANAZA dashboards to resolve a lot of wireless access point issues.-Worked with CTERA network storage devices for file level, computer level and cloud backups.-Worked with Switchvox VOIP server using Digium VOIP phones.-Firewall setup using Meraki and Sophos XG & UTM firewalls and managed all the port forwarding rules.-Created site to site IPsec VPN and remote SSL VPN incorporated with Sophos OTP 2 factor authentication.-Remotely attended to end user issues and resolved them via phone or by logging on to their machines using Teamviewer.-Network monitoring using SOLARWINDS.

Attended to incidents and requests via phone calls and emails and recorded them in the ticketing system. Ensured 90% of the issues are resolved on the first call; unresolved issues are escalated or researched and follow up calls are placed to end users in a timely manner to maintain SLA. -Worked with Active Directory (AD) in managing end user’s account.-Firm working knowledge of VMWARE VSPHERE, Microsoft Hyper-V and Citrix XENSERVER for virtualization purposes,- Performed troubleshooting of cloud based IT related problems (Office 365).- Performed root cause analysis.- Configured mobile devices mainly IOS &Androids.- Modified configurations, hardware and software settings for local workstations.- On boarding of new users (Active Directory setup)- Troubleshooting and administration of LAN/WAN.- Resolution of end user application issues.- Worked with various VPN client technologies – Cisco, Juniper and F5.- Performed backup and recovery.

- Creation and management of user accounts, permission settings, setting up active directory, addition of DHCP, DNS, VPN and PRINT roles to the server and remote desktop settings.- Setup, configure and maintain computer systems (desktop/laptop, Printers, IP phones and projectors) - Maintain, troubleshoot and administer LAN, WAN, computer workstations and peripheral equipments.- Installation, configuration and troubleshooting of Cisco routers, switches and wireless access points.- Evaluate and install computer hardware, networking software and operating system software.- Setup local area network (wired and wireless) and connection to the internet, computer configuration, PC troubleshoot, re-imaging and network cable patching.- Perform data backups and disaster recovery operations.- Voice Gateway port termination for analogue telephone lines.- Installation and repairs of Cisco IP phones (7900 series) - Provided onsite engineering and technical support of network systems, proper documentation and asset management.- Immediate response to incident tickets to avoid downtime.

Installed VSAT and Microwave wireless equipment (SCADA) that served as back-haul for mobile cellular carrier.