Nathaniel David Email & Phone Number

Sherwood Park, Alberta, Canada

Edmonton, Alberta, Canada

• Software and network configuration and troubleshooting• Software installation• Printer/peripheral installation• Diagnose, repair, and upgrade PC software and equipment• Image workstation for new deployments• Respond to customer inquiries• Record-keeping and asset management• Support other departments as necessary, depending on workload• Work proactively to ensure that services delivery is aligned to the client needs• Delivering computer and/or printer orientation

Singapore

• Good understanding of IT infrastructure and Service Management processes.• Responsible for Daily health checks and Proactive Monitoring of the system to ensure high availability to meet SLA.• Responsible for the Disaster Recovery Plan implementation, Day-to-day operation, coordinate and resolve the cases.• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management• Responsible for the IT operation, deployment, administration, support and upgrade of infrastructure such as Windows 2012/r2, 2016 and 2019, Symantec, Netbackup, DataProtector and Veeam backup.• Day-to-day functional system administration tasks, as well as application-specific technical support in Windows server.• Setting up and managing Hyper-V hosts and virtual machines including all OS platforms (Linux and windows), Netbackup and/or BackupExec, enterprise-wide Symantec Endpoint Protection Manager• Implementation and ongoing maintenance, security, and availability of Windows based infrastructure• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes• Administering AD, IIS, SMTP, FTP, DNS, DHCP.• Patch Management: ensure all servers and managed infrastructure is patch on regular basis. • Coordinating with the assigned vendor for the new projects.• Coordination with external parties for troubleshooting and new implementations.• Updating the customer on the operational issues and project updates during the weekly and monthly operations apart from the regular email communication and telephone communications.• Able to produce high-quality technical documents, and motivating and guiding the team members to run the operations efficiently.• Writing/updating PowerShell, Batchjob for automation through TSA tools, build, and process documentation• Strong interpersonal skills and share with our excellent Team.

Singapore

• Supports Wintel Team on Patch Management for Widows Server.• Back-up support for Wintel Daily task operation at Windows Level.• Responsible for Daily health checks and Proactive Monitoring of the system to ensure high availability to meet SLA.• Support the core teams in 1st level operational system support such as ITSM updates, tape & backup management, printing management, DC operational support and DC facilities (environmental & physical) management, ID access management.• Assess impact and execute instructions. Ensure smooth running of FM operations in assigned areas.• Assisting Server and Network team in mounting servers, moving racks and other IT equipment. • Co-ordination of scheduled / ad-hoc maintenance with vendors and customer.• Escalation of Facility Management operational issues in timely manner• Document standard operating procedures and improve processes.• Supports Desktop Engineer in Cloning and Deploying applications, updates through SCCM.

Singapore, Singapore

• Provide 24 x 7 data centre operation supports on system operation and monitoring• Perform batch, backup and console monitoring • Environmental monitoring of the Data Center. • Perform tape mount and un-mount for the backup operation.• Handle the portable storage media for off-site storage.• Create and update Incident tickets. • Recording and routing problems to appropriate support groups.• Perform first level problem determination and taking the appropriate, predefined recovery actions for the operational events. • Assist IBM Management to maintain acceptable audit rating • Perform SAP UAT transport to SAP Production.• Documentation of all incidents and proactive alerts into a call tracking system and incident log based on defined standards.• Provide end user troubleshooting for Remote Access issues (vpn, Secure Id, iPass, PGP)• Perform schedule operational tasks such as report generation, checklists, check backup status. Alert respective support groups if unusual output was detected• Ensure physical security procedures are followed strictly

• Perform system health-check.• Manage 1st level problem resolution and recovery.• Perform batch processing.• Monitoring of Ascendent Transaction Processor (ATP)• Maintain tape library, certify and clean tapes, and manage storage of back-up media• Administering data centre’s daily operations of our clients’ network and systems in the data centre • Support programmers and developers for implementation and upgrading the systems• Perform daily database back-up from Oracle Server to data tapes• Document incidents and work performed and escalate issues to appropriate support groups.• Documents and manages support contracts for hardware maintenance and service contracts.

• Ensures virus and worm control, protection, and extermination.• Performs preventive and remedial maintenance on computers, printers, and related peripherals.• Assembles, installs, tests, and configures computers and related peripherals.• Installs and configures various software packages.• Provides support to ITC-CFO PC/Network Group when needed.• When applicable, generates monthly and trimestral computer utilization reports.• Participates in the inventory of equipment and software’s.• Maintains good public relations with users and other members of the academic community.• Ensures that all problems and solutions are escalated appropriately.