Ibrahim Al-Daher Email & Phone Number

Dubai, United Arab Emirates

- Network administrator - Cisco infrastructure.- Cisco Routing and Switching as well as VOIP Technologies.- VLANs management, setting up Access lists, and WLANs management.- Cisco Call manager administration.- Knowledge of server virtualization Vmware and Hyper-V.- Systems administrator ( MS Intune and Entra, as well as different customized systems andApplication servers).- Levels 1, 2 and 3 Technical support for Servcorp team and clients in UAE sites (Data Center and 6locations).- Report all levels issues through Zendesk ticketing system for documentation.- Provide IT services for clients, administrate and manage their systems and devices (Mac & windows).- IT Project budgeting and implementation.- IT Assets management.

United Arab Emirates

Military Project- Troubleshoot and solve all technical issues such as network, software, operating systems, etc...- Managing 1000 user accounts on ALEF platform.- Report all levels issues through Zoho ticketing system for documentation.

United Arab Emirates

MOE Project- Troubleshoot and solve all technical issues such as network, hardware, software, operating systems,etc..,- Managing 600 google accounts.- Report all levels issues through Zoho ticketing system for documentation.- Holding G Suite (Gmail, Drive, classroom, Forms, ...etc) training sessions for MOE teachers.- Worked as Digital Content Admin with ALEF production team, using Exact LCMS.

Amman, Jordan

- Administering the LTRC database.- Prepaing the necessary quarterly and annually statistics and reports, using PLSQL and Toad tools.- Train LTRCs’ employees in the various offices of the Kingdom's governorates on the LTRCs’ systems.- Participating in the analysis, development and updating of the LTRC's systems and software such aslicensing, permits and financial and administrative systems.- Technical support for LTRC and its offices and follow-up maintenance contracts with specializedcompanies.

Jordan

- Taught the labs of different courses for undergraduate students at the Department of Computer Information Systems at Jordan University of Science and Technology.- Trained undergraduate students for using different required softwares at the Department of Computer Information Systems at Jordan University of Science and Technology.

Master'S Degree, Computer Science, 3.65 Out Of 4.30

Thesis: A Hybrid Approach of Data Envelopment Analysis and Ensemble Methods for Performance Evaluation of Industrial and Services Firms.

Bachelor Of Science (B.Sc.), Computer Information Systems, 84.1

- I ranked as the first among a class of 92 students in the department of Computer Information Systems at Jordan University of Science.