In this role, my primary responsibilities included assessing, reviewing, and analyzing clinical occurrences, performing a detailed investigation and escalate appropriately to senior leadership, stakeholders, and clinicians. Moreover, I would identify, analyze, and facilitate groups to develop corrective actions to address system issues that are the root causes of safety and quality events. Finally, I wrote and presented reports in a logical, analytic, and organized manner in order to convey significant and accurate information to senior leaders within the organization.

Assisted office manager with billing and insurance claims, patient scheduling, and educating patients on postoperative and general oral health care.