Ibrahim Elsayed Email & Phone Number

Riyadh, Saudi Arabia

Responsibilities:- Implementing full Alcatel projects, OmniPCX with HA, Omni Recording with HA, VNA, FlexLM, Omni Vista, OMS, PCS, Sip Trunks.- Studied OmniPCX Enterprise Advanced practical sessions using real equipment’s deploying full Alcatel enterprise Advanced Labs.- Implementing UCCE project support up to 12000 Agents with HA Contain Router, Logger, CVP, VXML, CUBE, Finesse, CUIC, PG.- Supporting L3 cases huge Cisco UC systems “troubleshooting, Implementing, upgrading, rebuilding DB, redesigning, enhancing”

Cairo Governorate, Egypt

Responsibilities:• Designing and Implementing IPCC Express solution.• Troubleshoot, identify and resolve Cisco Unity Connection.• Troubleshooting and Monitoring IPCC components functionality.• Troubleshoot, identify and resolve Cisco Instant messaging Presence.• Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.• keeping the management informed of any major customer or network faults.• Troubleshoot, identify and resolve Cisco voice GWs and dial-peers VOIP & POTS.• Troubleshoot, identify and resolve Cisco workforce optimization Recording system.• Document all Projects and provide regular updates for all actions executed to solve customer’s. • Upgrading communication networks and providing technical support and training for employees.Projects i have Implemented.Bauto (Egypt) Hotline 16655 Cisco telephony system & IPCC & WFO.Tokiomarine (Egypt) Hotline 16654 Cisco telephony system & IPCC.Herobaby (Middle East) Cisco telephony system.Gloria Ceramic (Egypt) Cisco Nexus switches.Projects i have Supported.Rooya Group EgyptMemaar Al MorshedyHalwani Bros 10th Of RamadanIbn Sina Pharma Obour CityMetropolitan School EgyptRoyal Cement EgyptDomiatec GroupCMA CGM GroupNileSat Oct CityCAPMAS EgyptHenkel EgyptNARSS EgyptAloula Egypt

- Administrating IP phones registration, upgrading firmware, configuring patterns POTS / VOIP, configuring PRI & DSP, etc.- Administrating network devices “switches, routers, firewalls, voice gateways, CME, CUCM, UCCX, Tacacs /PRTG servers”.- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.- Managing Ethernet switching (VLANs, IP Routes, subnets scheme, tagged/untagged Vlans, STP, Trunk ports, RBP, etc.- Configuring DMZ zone/keeping published servers accessible via particular bunch of ports only, also to be isolated from inside.- Designing and implementation the network infrastructure to achieve best performance/ provisioning failover & high availability.- Configuring/implementing Remote Access “IPSec VPN site to site/IPSec VPN Clients” on ASA/Routers and guiding the users.- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.- Documenting all networks and racks setup also ensures up to date network with logical & physical diagrams are updated. - Applying all types of access-lists for traffic filtering Administrating & applying firewall policies for security purposes.- Perform release management activities (Plan and implement new release and upgrades)- Managing NAT configuration / publishing servers/URL’s “upgrading Leased line speeds”.- Monitor networks to ensure security and availability to specific users.- Determine network and system requirements.- Build and maintain documentations for Clients.

Egypt

- Worked with many kind of operating systems like (ubuntu/centos) and windows server 2008/2012.- Visualization, Managing Virtual Machines with ESXI,Create, Configure, import & Export Victuals.- Assisting local and remote staff with technical problems including desktop\laptop\server.- Responsible for many tasks on active directory and file server, manage permissions. - Performed physical set up of desktop hardware and software.- Worked with hosting server for managing emails (inmotion).- Handling server and local networks software and hardware.- Handover some tasks in Asterisk VOIP server.- Maintaining the IT inventory.

Egypt

- Responsible many tasks on CUCM giving calling privileges to cisco IP phones, renaming IP phones, changing (Music on hold) capability, changing IP phones display name allocating each user to its specific pool and changing IP phones extension numbers.- Respond to requests for technical assistance in person, via phone, electronically.- Good knowledge integrating Cisco IP phones with CUCM and CTI Application.- Track and route problems and requests and document resolutions.- Diagnose and resolve technical hardware and software issues.- Stay current with system information, changes and updates.- Research questions using available information resources.- Identify and escalate situations requiring urgent attention.- Training capabilities as I trained many new comers.- Redirect problems to appropriate resource.- Follow standard help desk procedures.- Advise users on appropriate action.- Log all help desk interactions.- Prepare activity reports.

Bachelor’S Degree In Information Systems., Information Technology, Good

Education record

Activities and Societies: Cairo Egypt