-Aligned with external stakeholders on measurable and attainable performance targets for 2 crowdsourcing modalities-Managed a global team of 4 associates and analysts and developed strategic plans centered around performance improvement-Represented the department in C-Suite meetings addressing peak season performance-Collaborated with commercial and operations teams to ensure client SLAs are met-Coordinated the effort of achieving an all time high record in terms of shipments handled per day

-Led a team of regional analysts to ensure performance and economic KPIs are met in the Middle East-Maintained a consistent 2X YoY growth in key markets-Improved the reliability metric of the product by 5% YoY in key markets-Collaborated with Operations and Support teams to guarantee fulfillment-Implemented the qualification criteria for a reward system for top performing supply

-Communicated the data structure requirements to developers for 2 crowdsourcing modalities and generated periodic performance reports-Implemented a dynamic pricing structure based on route level properties-Developed detailed roadmaps to tackle supply deficits ahead of seasonal peaks-Constructed dashboards to measure performance and economic KPIs-Assisted the operations team with preliminary research and implemented a data driven approach to launch strategy

-Conducted predictive forecasting ahead of seasonal peaks and liaised between commercial and operations teams globally-Generated weekly and monthly reports for stakeholders to track actual volumes against forecast-Designed a client prioritization model for sales team based on customer behavior to drive decision making

Globalpharma manufactures and distributes the generics line of Sanofi in the MENA region-Optimized the production planning procedure from a scheduling aspect and revised the plan for the 4th quarter of 2018 accordingly-Performed monthly capacity planning for 2 production plants-Assisted in developing the Master Production Schedule on a monthly basis-Executed monthly inventory count

Interserve offers construction, equipment services, facilities managementand front line public services.-Conducted scheduling of maintenance activities of motors, pumps & valves for client companies-Assisted on projects alongside the project management and procurement team -Carried out quality control inspection on industrial pumps, motors & valves as per ISO standards