Ibrahim Khaled Email & Phone Number

Giza, Al Jizah, Egypt

Act AS (Technical Support Manager ) For City Club CMS (Club Management System) • Diagnose, research, troubleshoot, and identify solutions to software issues• Ask customers targeted questions to quickly understand the root of the problem• Track CMS issues through to resolution, within agreed time limits.• Ensure SLA is accomplished.• Minitour changes in CMS and ensures that the core will not change.• Collaborate with the developing team to solve unresolved issues on… Show more Act AS (Technical Support Manager ) For City Club CMS (Club Management System) • Diagnose, research, troubleshoot, and identify solutions to software issues• Ask customers targeted questions to quickly understand the root of the problem• Track CMS issues through to resolution, within agreed time limits.• Ensure SLA is accomplished.• Minitour changes in CMS and ensures that the core will not change.• Collaborate with the developing team to solve unresolved issues on time.• Providing technical support service according to the terms of the contract• Ensure the quality of service provided to the customer• Cooperating with the customer and understanding his problems• Ensure that the software achieves the required efficiency for the customer• Manage agents’ activities like (contacting clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue).• Properly escalate unresolved issues to software developers• Provide prompt and accurate feedback to clients• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their systems are fully functional after troubleshooting• Prepare accurate and timely reports• Document technical knowledge in the form of articles and manuals• Show less

Giza, Al Jizah, Egypt

Software Project Manager for City Club Management system project• • Participating in each stage of the project.• Ensure integration prerequisites to provide integration with clients vendors• Communicate with the different departments of the client to ensure the efficiency of the required• Linking with the development, sales, and technical support department to support long-term dealing with the customer• Ensuring each project stays on schedule and adheres to the… Show more Software Project Manager for City Club Management system project• • Participating in each stage of the project.• Ensure integration prerequisites to provide integration with clients vendors• Communicate with the different departments of the client to ensure the efficiency of the required• Linking with the development, sales, and technical support department to support long-term dealing with the customer• Ensuring each project stays on schedule and adheres to the deadlines.• Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.• Tracking milestones, deliverables, and change requests.• Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.• Delivering completed software products to clients and performing regular checks on the products' performance.• Serve as the lead point of contact for all customer account management matters• Build and maintain strong, long-lasting client relationships• Negotiate contracts and close agreements to maximize profits• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)• Prepare reports on account status• Collaborate with the sales team to identify and grow opportunities within the territory• Assist with challenging client requests or issue escalations as needed Show less

Giza

- Provide high-level technical solutions for pre-sales and technical office team in low current solutions.- Provide regular reports to the Project management office.- Monitor project material and delivers.- Manage project activities work on the project plan.- Manage project daily progress.- Coordinate with client team.- Provide communication between technical office and site engineer.- Coordinate with the Pre-sales team to get all high and low-level designs.-… Show more - Provide high-level technical solutions for pre-sales and technical office team in low current solutions.- Provide regular reports to the Project management office.- Monitor project material and delivers.- Manage project activities work on the project plan.- Manage project daily progress.- Coordinate with client team.- Provide communication between technical office and site engineer.- Coordinate with the Pre-sales team to get all high and low-level designs.- Manage with the software team delivers dates and gets signed inspection from the client.- Supervise site engineers and guide them to hit our target plan.- Receive and negotiate all project scope changes with the client.- Work with managers to deliver the agreed outcomes required from the project.- Monitor customer expectations.- Ensure acceptance of project deliverable by stakeholder/customer/sponsor.- Monitor project budget to ensure that it's within the limits of the project tolerances approved by the project sponsor.- Ensure the team buys into the goals of the project and they are willing to extend themselves to meet the objectives.- Coordinate the interface between internal resources and the customer.- Work with a confirmed project communication strategy. Show less

Giza Governorate, Egypt

Responsibilities include firefighting (sprinkler system in Egyptian Parliament project)- Provide daily regular reports to the Project management office.- Monitor site material and report weekly materialists.- Ensure project activities work on the project plan. - Supervise site engineers and guide them to hit our target plan. - Track all change requests and deliver approved ones to the project manager.- work with the manager to deliver the agreed outcomes required… Show more Responsibilities include firefighting (sprinkler system in Egyptian Parliament project)- Provide daily regular reports to the Project management office.- Monitor site material and report weekly materialists.- Ensure project activities work on the project plan. - Supervise site engineers and guide them to hit our target plan. - Track all change requests and deliver approved ones to the project manager.- work with the manager to deliver the agreed outcomes required from the project. - Follow and monitor customer expectations. - Ensure acceptance of project deliverable by stakeholder/customer/sponsor. - Achieve customer deadlines Control performance to meet the deliverable according to the schedule. - Work with the budget within the limits of the project tolerances approved by the project sponsor. - Work with a confirmed project communication strategy. - Follow with site third party suppliers as appropriate Show less

Egypt

- Study project specs, tender, vendor list, etc.- Preparations of different quotations, technical write-up, network drawings, bill of quantities, and - network design.- Design solutions that solve our client problems.- Present, Demo, Explain, and persuade clients with solutions.- Prepare technical submittals to clients.- Provide integration between the systems (act is one big solution).- Installing and troubleshooting different low current systems and KNX smart building… Show more - Study project specs, tender, vendor list, etc.- Preparations of different quotations, technical write-up, network drawings, bill of quantities, and - network design.- Design solutions that solve our client problems.- Present, Demo, Explain, and persuade clients with solutions.- Prepare technical submittals to clients.- Provide integration between the systems (act is one big solution).- Installing and troubleshooting different low current systems and KNX smart building systems.- Understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.- Monitoring and managing the Technical Pre-sales environments- Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support. Show less

Bachelor’S Degree, Computer Science, V.Good

Graduated in computer science department with V.Good grade, graduation project was about "intelligent tutoring system" grade Excellent.

High School, High School, Good