Ibrahim Khan Email & Phone Number

Munich, BY, DE

Karāchi, Sindh, Pakistan

• Remotely managed and maintained hyper-converged Public/Private cloud infrastructure including servers, storage systems, network devices, and virtualization platforms ensuring systems are working as intended,
• Planned and executed infrastructure maintenance and upgrade tasks on clusters e.g. Dell PowerEdge and similar systems,
• Worked on in-house NFV routers to setup StrongSwan based IPSEC site-to-site VPN, OpenVPN and Iptables,
• Investigated security events and incidents to prepare Root Cause Analysis reports,
• Optimize resource allocation, identify, and resolve performance bottlenecks, and ensure efficient resource utilization.
• Operate WHMCS to manage cloud tenancy on Public/Private Cloud

Karāchi, Sindh, Pakistan

• Monitor the health, performance, and availability of the cloud infrastructure,
• Optimize resource allocation, identify, and resolve performance bottlenecks, and ensure efficient resource utilization.
• Provide technical support and assistance to customers and internal teams,
• Maintain accurate and up-to-date documentation of the cloud infrastructure, configurations, and procedures.
• Provide round-the-clock support to clients via WhatsApp/Email complying with enterprise-level company Service Level Agreements,