In collaboration with the supervisor, we successfully led the team in managing customer deposits and withdrawals, reducing the SLA from over 7 hours to 2.5 hours by implementing a new system that streamlined approval processes and improved overall efficiency. I also developed KPIs to monitor team performance and implemented a quality system to identify training needs. Additionally, I established a robust reconciliation process, ensuring accuracy across over 7,000 daily transactions. We worked closely with financial institutions to optimize operations in both the UAE and Saudi Arabia.

As Assistant Manager Compliance, I ensured adherence to industry regulations and conducted thorough audits of client transactions. I worked with legal teams to implement compliance policies, developed an Anti-Money Laundering (AML) system, and led comprehensive staff training sessions to ensure awareness and adherence to regulatory requirements.

As an Operations Analyst at Thndr, I played a pivotal role in optimizing internal processes related to customer account activations. I identified key customers who needed to sign contracts, analyzed data to ensure accuracy, and coordinated logistics with shipping companies to streamline contract distribution. I led the development of a new archiving system, reducing contract review time from over a day to just minutes, greatly improving customer service response times. My work in process automation reduced the account activation process from 5 hours to 3 hours and saved the company significant costs by implementing an online contract submission system.

This certification provided comprehensive knowledge of networking fundamentals, covering LAN/WAN technologies, IP routing and switching, network protocols, and troubleshooting techniques. Through hands-on labs and theoretical lessons, I developed a strong understanding of network infrastructure, enabling me to design, implement, and manage both small and large-scale networks.

This training focused on the principles of network security, exploring both theoretical and practical approaches to securing networks. I learned about firewalls, intrusion detection systems, encryption, and secure communication protocols. The program emphasized strategies for preventing and mitigating security breaches in enterprise environments.

This course covered the foundational concepts of both digital and analog communication systems, providing insight into signal processing, modulation techniques, and system design. Through real-world applications and lab work, I gained experience in designing, analyzing, and troubleshooting communication systems for various industrial applications.