Client Relationship Management:Serve as the primary point of contact for assigned clients.Build and maintain strong, long-lasting client relationships.Understand client needs and provide tailored solutions to meet their objectives.Project Coordination:Oversee the execution of client projects from initiation to completion.Work with internal teams to ensure timely and successful delivery of services and products.Monitor project progress and provide regular updates to clients and internal stakeholders.Problem Resolution:Address client issues and concerns promptly and effectively.Liaise with internal teams to resolve any issues and ensure client satisfaction.Implement solutions to prevent future issues and improve client experiences.Account Growth:Identify opportunities for account growth and upselling.Develop proposals and pitches to present to clients.Work towards achieving sales targets and expanding client accounts.Reporting and Analysis:Prepare regular reports on account status, project progress, and client feedback.Analyze client data to identify trends and insights.Use data-driven insights to make recommendations for improving services and client relationships.

I worked on marketing tasks to enhance digital campaign outcomes. My tasks included:- Managing, analyzing and manipulating Leads and data.- Conducting surveys to collect market research data.- Contacting campaign leads to qualify target audience and potential customers.- Arranging delivery for giveaways and sample kits.- Reporting on Data, Leads, Competitors, and logistic processes.

Client Relationship Management:Serve as the primary point of contact for assigned clients.Build and maintain strong, long-lasting client relationships.Understand client needs and provide tailored solutions to meet their objectives.Project Coordination:Oversee the execution of client projects from initiation to completion.Work with internal teams (e.g., sales, marketing, product development) to ensure timely and successful delivery of services and products.Monitor project progress and provide regular updates to clients and internal stakeholders.Problem Resolution:Address client issues and concerns promptly and effectively.Liaise with internal teams to resolve any issues and ensure client satisfaction.Implement solutions to prevent future issues and improve client experiences.Account Growth:Identify opportunities for account growth and upselling.Develop proposals and pitches to present to clients.Work towards achieving sales targets and expanding client accounts.Reporting and Analysis:Prepare regular reports on account status, project progress, and client feedback.Analyze client data to identify trends and insights.Use data-driven insights to make recommendations for improving services and client relationships.

- Answer client queries and provide information.- Track orders with operations and logistics partners- Carry out back office tasks regarding refunds, delays and exchanges.- Upsell and offer complementary products.- Ensure customer satisfaction.

- Conduct presentations and product demonstrations.- Cultivate a sales funnel and seek potential buyers.- Define scope and requirements with clients for tailored software solutions.- Liaise between clients and the development team to manage the product and ensure timeline adherence.- Implemented systems and conducted handover to the clients.- Trained clients' employees to best utilize the software solutions.- Provided after sale customer support.

- Answer customer queries.- Create money transfers.- Edit money transfers.- Resolve issues with client transfers.