Avp - Head Of Enterprise Support
Current• Orchestrated the seamless execution of IT infrastructure projects from inception to completion, diligently adhering to planning, design, and implementation phases• Pioneered Infrastructure Enhancement initiatives, devising strategic solutions to elevate the efficiency of existing infrastructure services• Directly supervised and led a high-performing Infrastructure team, aligning with organizational policies and procedures• Spearheaded the preparation of the annual capital budget for new infrastructure projects, demonstrating financial stewardship and strategic planning• Architected comprehensive IT architecture plans, optimizing services and systems to meet evolving demands. Focused on cost reduction and increased efficiency of IT resources across diverse locations and data centers• Designed, implemented, and monitored servers, storage, and operating systems crucial for supporting corporate business applications; Ensured the robustness and reliability of critical IT infrastructure components• Administered the Change Management process, ensuring compliance and rigorous testing, documentation, and approval of all changes to the production environment before implementation• Defined and monitored Key Performance Indicators (KPIs) for IT infrastructure, ensuring the achievement of targets and maintaining performance excellence• Played a pivotal role in Disaster Recovery planning, minimizing downtime and facilitating efficient recovery for critical IT infrastructure systems in case of disasters• Evaluated and recommended infrastructure components, including hardware, software, management tools, and consultation services, staying abreast of technological advancements• Implemented meticulous documentation of technical and non-technical aspects related to IT Infrastructure; Developed and implemented standard operating procedures, fostering a culture of efficiency and adherence to best practices
