• Write a functional specification for all custom functions and integrations, enabling developers to write necessary custom code.• Design and when needed, execute data conversion for all relevant data into Dynamics 365 CRM as per functional requirements.• Exemplify professional, clear, timely communication in all interactions. Able to win the trust of the client and become their trusted advisor.• Designing and implementing integrations requirements between CRM and ERP systems.• Provide application support for clients.

• Develops solutions according to requirements and quality standards as well as delivery within defined timeframes with minimal rework.• Develops Power apps canvas and model-driven app.• Develops integrations between D365 CE and other enterprise systems using (.Net Framework).• Customizes business logic with client-side scripting and plug-ins as appropriate.• Works on online/On-Premise customizations.• Designs, builds and maintains high-performing, reusable, and reliable code.• Identifies, documents, and implements appropriate patterns and standards that increase developer productivity and code quality in the D365 CE platform.

* Manage large amounts of incoming phone calls Generate sales leads* Identify and assess customers’ needs to achieve satisfaction* Build sustainable relationships and trust with customer accounts through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/customer service team sales targets and call handling quotas* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customers