• Lead and manage IT services.• Develop and manage long-term strategic direction for IT technology services.• Build Data Center to centralize manage the upcoming upgrades.• Upgrade hotel systems (PMS, SUN, MC).• Design, plan and implement totally new Infrastructure (active and passive “copper and fiber”).• Implement new managed Wi-Fi system.• Upgrade old PBX with new UCM and IP-Phones• Plan the upgrade for CCTV system.• Upgrade all the servers and workstations hardware and software.

• Pre-opening Team • Plan totally new Infrastructure (copper and fiber).• Plan the CCTV and Wi-Fi network

WE (Telecom Egypt) - Zefta, Egypt 2021- 2022• Analyzed and provided solutions to achieve operational excellence.• Solve customers’ daily problems within the SLA and Keep KPIs achieved.• Responsible of FTTH project as part of National Project “Hayah Karema”.WE (Telecom Egypt) - Tanta, Egypt 2020 - 2021• Implement total Maintenance for the infrastructure.• Provided solutions to achieve operational excellence.• Implement FTTH Project at new district of Tanta1 Exchange.• Implement FTTH Project at new district of Es-Santa Exchange.WE (Telecom Egypt) - Tanta, Egypt 2019 - 2020• Analyzed and provided solutions to achieve operational excellence.• Implement infrastructure upgrade by installing MSAN units• Solve customers’ daily problems within the SLA and Keep KPIs achieved.

• Assisted in IT support operations, ensuring effective resolution of technical problems. • Implement network renovation for almost half the hotel.

• Solve customers’ daily problems ensuring effective resolution of technical problems.