Ibrahim A Elsayed Email & Phone Number

Egypt

Cairo, Egypt

Experienced Information Technology Manager at GET Group with a strong track record of overseeing IT operations, leading technical teams, and driving strategic initiatives to support organizational growth and digital transformation. With a deep expertise in systems administration, network security, and project management, I am dedicated to implementing innovative technology solutions that enhance efficiency, security, and service quality.At GET Group, I am responsible for managing a skilled team of IT professionals, ensuring our systems and applications are secure, reliable, and up-to-date. I work closely with cross-functional teams to align IT strategies with business objectives, optimize infrastructure, and leverage emerging technologies to provide value to our clients. My experience spans the full IT spectrum—from network architecture and cybersecurity to software deployment and user support—allowing me to proactively address challenges and drive continuous improvement.Core Competencies:IT Strategy & LeadershipProject Management (Agile, Waterfall)Cybersecurity & Risk ManagementNetwork Architecture & Cloud SolutionsVendor & Stakeholder ManagementData Analytics & Business IntelligencePassionate about fostering a collaborative, agile, and solution-driven environment, I am committed to advancing GET Group’s mission through robust technology frameworks and industry best practices. Let’s connect to discuss insights on IT management, digital innovation, and technology transformation.

Alexandria, Egypt

• Implemented new technologies & methodologies to enhance system performance and reliability.• Developed and enforced IT policies and procedures to maintain data security and compliance with industry regulations.• Spearheaded the development and implementation of a state-of-the-art Hospital Information System (HIS), improving patient care efficiency by 85%.• Collaborated with healthcare professionals to gather requirements and translate them into functional software solutionsLed the integration of the HIS with existing medical devices and systems, ensuring seamless data exchange and workflow optimization.• Provided technical training and support to medical staff, ensuring a smooth transition to the new HIS platform.• Monitored system performance and user feedback, implementing continuous improvements to enhance the HIS functionality.• Served as a trusted advisor to clients, providing strategic guidance on technology solutions to achieve their business objectives.• Built and maintained strong client relationships, ensuring high satisfaction and securing repeat business.• Led IT consulting projects, delivering innovative software solutions that improved client operations and generated revenue growth.• Managed client expectations and project scope, ensuring timely delivery of high-quality deliverables.• Partnered with hospitals and clinics to implement and customize our HIS software, addressing their unique needs and challenges.• Conducted needs assessments and presented tailored solutions to improve patient care and streamline administrative processes.• Provided ongoing support and training to medical staff, maximizing the value of our HIS software.• Gathered feedback from clients and used it to drive product enhancements and new feature development.Achieved high client retention rates and generated positive referrals, contributing to the growth of our HIS business.

Alexandria, Egypt

• Led IT infrastructure and Hospital Information System (HIS) for a leading pediatric surgical center focused on congenital anomalies in Egypt and Africa.• Managed a team of Six IT professionals, ensuring seamless HIS operations and data integrity for 2000 annual surgical cases.• Implemented Prime Care Software from KSI to streamline patient records, surgical scheduling, and post-operative care, resulting in a 75% increase in operational efficiency.• Developed and maintained custom HIS modules to support research initiatives on congenital anomalies, facilitating data collection and analysis for More than 20 published studies.• Collaborated with international partners to establish telemedicine capabilities, expanding access to specialized surgical care for 1455 patients in remote African regions.• Oversaw all IT and HIS functions for a renowned hospital providing life-changing surgery to children with congenital anomalies across Egypt and Africa.• Successfully managed the transition to a paperless environment, ensuring minimal disruption to patient care and a 100% reduction in system downtime.• Led the development of a secure, cloud-based HIS platform to enhance data accessibility for research collaborations.• Initiated and managed IT training programs for more than 1000 medical staff, improving their HIS proficiency and contributing to an 85% decrease in data entry errors.• Consistently sought innovative IT solutions to support the hospital's mission to aid in surgical planning and simulation.

Alexandria, Egypt

Provided technical support to healthcare staff, troubleshooting hardware, software, and network issues.• Assisted in the maintenance and updating of electronic health records (EHR) systems.• Maintained inventory of IT equipment and supplies.• Assisted in the implementation of new healthcare technologies.• Managed help desk support for healthcare professionals, resolving complex IT issues.• Assisted in the training of new staff on healthcare IT systems and software.• Supported the implementation and maintenance of cybersecurity protocols to protect patient data.• Participated in the evaluation and selection of new healthcare IT solutions.• Led IT projects to improve healthcare operations and patient care.• Managed vendor relationships for healthcare IT services and solutions.• Developed and implemented IT policies and procedures to ensure compliance with healthcare regulations (e.g., HIPAA).• Provided strategic guidance to the IT Manager on healthcare technology initiatives.

Alexandria, Egypt

Provided first-line technical support for Point-of-Sale (POS) systems, inventory management software, and back-office applications across 50 retail stores.• Troubleshot hardware issues (barcode scanners, receipt printers, payment terminals) and software glitches, ensuring minimal downtime and disruption to sales.• Managed new store openings and new HQ Moving and Two New Factories Opening, configuring POS terminals, setting up network connectivity, and training staff on system usage.• Documented support interactions in a ticketing system, contributing to a knowledge base for faster issue resolution.• Led a team of 10 technicians providing on-site and remote support for a network of 50 retail locations.• Implemented a proactive maintenance plan, reducing system failures by 95% and improving overall store productivity.• Developed and delivered training programs to improve staff's technical proficiency and understanding of IT security best practices.• Oversaw IT support operations for a high-volume online retail platform, ensuring 24/7 availability and optimal performance.• Spearheaded the transition to a cloud-based infrastructure, improving scalability and reducing operational costs by 49%.• Led incident response during major system outages, minimizing downtime and mitigating financial impact.• Collaborated with Retail Pro development teams to identify and resolve underlying technical issues, enhancing the overall customer experience.

Cairo, Egypt

• Successfully resolved a high volume of customer service calls related to internet connectivity, signal quality, and equipment issues, consistently meeting or exceeding performance metrics. • Demonstrated expertise in installing, troubleshooting, and repairing a variety of ISP equipment including modems, routers, fiber optic lines, and network infrastructure. • Proactively identified and resolved potential network outages, minimizing downtime and maintaining high levels of customer satisfaction. • Conducted site surveys to assess feasibility for new installations, ensuring adherence to technical specifications and safety protocols.• Built rapport with customers, explaining technical issues in clear, understandable terms and providing effective solutions to resolve their connectivity problems.• Trained new field technicians on installation procedures, troubleshooting techniques, and customer service best practices. • Consistently received positive customer feedback on professionalism, efficiency, and problem-solving abilities. • Collaborated effectively with internal teams to ensure seamless coordination of service delivery.• Led a team of 60 field technicians, optimizing schedules and resource allocation to achieve maximum productivity and customer satisfaction. • Implemented a new troubleshooting workflow that reduced average repair time by 95%, resulting in cost savings and improved service levels. • Took initiative to identify and address recurring technical problems, proactively preventing future service interruptions. • Developed and maintained comprehensive documentation of installation procedures and troubleshooting guides, ensuring consistency and knowledge sharing among the team.

Cairo, Egypt

• Advised clients on a wide range of mobile network plans, ensuring optimal value and addressing individual requirements.• Proactively identified opportunities to enhance customer satisfaction and retention through personalized service.• Resolved complex technical issues and billing disputes with efficiency and accuracy.• Consistently ranked among top performers in Response and customer satisfaction metrics.• Built and maintained strong relationships with key clients, leading to increased business opportunities.

Alexandria, Egypt

• Diagnosed and resolved technical problems related to SHDSL, ADSL, and VDSL technologies.• Troubleshot customer premise equipment (CPE) issues, including routers, modems, and wiring.• Utilized network monitoring tools to identify and address network outages and performance degradation.• Provided remote support and guidance to customers on troubleshooting steps and configuration changes.

Cairo, Egypt

• Provided first-line technical support to residential and business customers experiencing internet connectivity, email, and VoIP issues.• Troubleshot and resolved network problems using diagnostic tools and established procedures.• Documented customer interactions and resolutions in ticketing system.• Achieved high customer satisfaction ratings through effective communication and problem-solving skills.