Ibrahim A Elsayed Email & Phone Number

Egypt

Cairo, Egypt

Experienced Information Technology Manager at GET Group with a strong track record of overseeing IT operations, leading technical teams, and driving strategic initiatives to support organizational growth and digital transformation. With a deep expertise in systems administration, network security, and project management, I am dedicated to implementing.

Alexandria, Egypt

• Implemented new technologies & methodologies to enhance system performance and reliability.
• Developed and enforced IT policies and procedures to maintain data security and compliance with industry regulations.
• Spearheaded the development and implementation of a state-of-the-art Hospital Information System (HIS), improving patient care efficiency by 85%.
• Collaborated with healthcare professionals to gather requirements and translate them into functional software solutionsLed the integration of the HIS with existing medical devices and systems, ensuring seamless data.
• Provided technical training and support to medical staff, ensuring a smooth transition to the new HIS platform.
• Monitored system performance and user feedback, implementing continuous improvements to enhance the HIS functionality.

Alexandria, Egypt

• Led IT infrastructure and Hospital Information System (HIS) for a leading pediatric surgical center focused on congenital anomalies in Egypt and Africa.
• Managed a team of Six IT professionals, ensuring seamless HIS operations and data integrity for 2000 annual surgical cases.
• Implemented Prime Care Software from KSI to streamline patient records, surgical scheduling, and post-operative care, resulting in a 75% increase in operational efficiency.
• Developed and maintained custom HIS modules to support research initiatives on congenital anomalies, facilitating data collection and analysis for More than 20 published studies.
• Collaborated with international partners to establish telemedicine capabilities, expanding access to specialized surgical care for 1455 patients in remote African regions.
• Oversaw all IT and HIS functions for a renowned hospital providing life-changing surgery to children with congenital anomalies across Egypt and Africa.

Alexandria, Egypt

• Provided technical support to healthcare staff, troubleshooting hardware, software, and network issues.
• Assisted in the maintenance and updating of electronic health records (EHR) systems.
• Maintained inventory of IT equipment and supplies.
• Assisted in the implementation of new healthcare technologies.
• Managed help desk support for healthcare professionals, resolving complex IT issues.
• Assisted in the training of new staff on healthcare IT systems and software.

Alexandria, Egypt

• Provided first-line technical support for Point-of-Sale (POS) systems, inventory management software, and back-office applications across 50 retail stores.
• Troubleshot hardware issues (barcode scanners, receipt printers, payment terminals) and software glitches, ensuring minimal downtime and disruption to sales.
• Managed new store openings and new HQ Moving and Two New Factories Opening, configuring POS terminals, setting up network connectivity, and training staff on system usage.
• Documented support interactions in a ticketing system, contributing to a knowledge base for faster issue resolution.
• Led a team of 10 technicians providing on-site and remote support for a network of 50 retail locations.
• Implemented a proactive maintenance plan, reducing system failures by 95% and improving overall store productivity.

Cairo, Egypt

• Successfully resolved a high volume of customer service calls related to internet connectivity, signal quality, and equipment issues, consistently meeting or exceeding performance metrics.
• Demonstrated expertise in installing, troubleshooting, and repairing a variety of ISP equipment including modems, routers, fiber optic lines, and network infrastructure.
• Proactively identified and resolved potential network outages, minimizing downtime and maintaining high levels of customer satisfaction.
• Conducted site surveys to assess feasibility for new installations, ensuring adherence to technical specifications and safety protocols.
• Built rapport with customers, explaining technical issues in clear, understandable terms and providing effective solutions to resolve their connectivity problems.
• Trained new field technicians on installation procedures, troubleshooting techniques, and customer service best practices.

Cairo, Egypt

• Advised clients on a wide range of mobile network plans, ensuring optimal value and addressing individual requirements.
• Proactively identified opportunities to enhance customer satisfaction and retention through personalized service.
• Resolved complex technical issues and billing disputes with efficiency and accuracy.
• Consistently ranked among top performers in Response and customer satisfaction metrics.
• Built and maintained strong relationships with key clients, leading to increased business opportunities.

Alexandria, Egypt

• Diagnosed and resolved technical problems related to SHDSL, ADSL, and VDSL technologies.
• Troubleshot customer premise equipment (CPE) issues, including routers, modems, and wiring.
• Utilized network monitoring tools to identify and address network outages and performance degradation.
• Provided remote support and guidance to customers on troubleshooting steps and configuration changes.

Cairo, Egypt

• Provided first-line technical support to residential and business customers experiencing internet connectivity, email, and VoIP issues.
• Troubleshot and resolved network problems using diagnostic tools and established procedures.
• Documented customer interactions and resolutions in ticketing system.
• Achieved high customer satisfaction ratings through effective communication and problem-solving skills.