İbrahim Garip Email & Phone Number

İstanbul, Türkiye

Kandy Communications & American Virtual Cloud Technologies CompanyProviding technical support for Large Enterprise and SMBs (Small Medium Business) customers in 5 regions (NA,EMEA,APAC,UAE,CA)Work cross-functionally with Operations Team, Product Support teams and 3rd party vendors

System monitoring and reporting, ticket flow handling, reporting and proactively troubleshooting the issues related to the traffic that the next-generation IP service provider company Checking QoS figures and customer needs Providing solutions and getting in contact with the customers about the updates Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations Enhancing corporate response goals to customer troubles… Show more System monitoring and reporting, ticket flow handling, reporting and proactively troubleshooting the issues related to the traffic that the next-generation IP service provider company Checking QoS figures and customer needs Providing solutions and getting in contact with the customers about the updates Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations Enhancing corporate response goals to customer troubles Monitoring, reporting, and analyzing real-time, in-depth, network performance statistics for all network elements Prioritizing multiple tasks, projects, and demands Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system Establishing and maintaining cooperative working relationships with co-workers, engineers, and account executives Show less

Building e-commerce websites with e-commerce platforms (OpenCart, Woocommerce, PrestaShop)