Levent Arifoğlu Email & Phone Number

İstanbul, Türkiye

İstanbul, Türkiye

Providing technical support to customers for IMS core network. Identifying and resolving application and platform related configuration, software issues reported from customer.Collaboration with software engineering team to convey the software issues coming from the customer site.Analyzing and interpreting packages for related protocols(SIP, H.248, Diameter, TCP/IP)Used Technologies: IMS (IP Multimedia System), (A-SBC, I-P-S-CSCF, SSS, MRFP, HSS, AGCF etc. )Virtualization (TECS Openstack, NFVO, VNFM)LINUX (CentOS, Redhat)

Istanbul, Turkey

working on KBS(cloud-based product designed to offer a wide range of next generationintegrated multimedia services) cases from all regions NA, EMEA and APAC. Deliver technical support to the customer (working on customer portals, call recording portal, pcap traces, analyze SIP messages on SBC and Application Server(A2).Preparing "How to" documentations and organizing training documents.Identifying and resolving application and platform related configuration, software issues reported from customer sites. Escalation to upper support level if needed.

Istanbul, Turkey

Giving technical support to Media Gateway & Media Gateway Controller (C3/G9)Detecting and Troubleshooting software and hardware issues. Identifying and resolving application and platform related configurations

Working on NFV solutions for IMS architecture.

Giving technical support to Genband Products. S3(SBC)Re-producing the problems reported by customers in labs in order to debug the issues.

Istanbul, Turkey

-Responsible of software maintenance(new version installation, licensing vs..) used in engineering, design and manufacturing (CAD, CAM and CAE)- Responsible of preparation monthly software usage report via SCCM.- Responsible of management and analyze targeted Software and IT Projects.

Istanbul, Turkey

Responsible of software testing on STBs. Reporting bugs and giving support to the customers.Performing regression and functional tests on both real time systems and lab environment for fixes/patches developped by design team for customer problems

Istanbul, Turkey

Responsible of installation and giving technical support of Turkcell Application Campaign Management System(CMS) for TeliaSonera Group

responsible of technical support of NGN products and VOIP protocols. - Installation, testing, troubleshooting, support on SIP redirect server application.- Knowledge about VOIP products. (MGW, Softswitches, SBCs) - Knowledge about testing tools (SIPp and Protos)

Onsite and backoffice technical support including maintenance activities, upgrade, installations, deployment , commissioning, testing.- Turk Telecom TTNET ATM Network, Support Engineer, Turkey- Technical support for Turk Telekom IP/MPLS project, Support Engineer, Turkey.- Installing, configuring and testing Alcatel IPDSLAMs with the new equipment for Swisscom, ALU - Switzerland.- IP/MPLS and DSL installation and testing for Delta Telecom in Azerbaijan- Quality testing of various IP/MPLS and DSL projects for Telecom NZ. ALU - New Zealand.