Ibrahim H. Email & Phone Number

Wrocław, Dolnośląskie, Poland

• Accountable for the overall planning, execution and delivery of applicable Program items within own area, including change management and conflict resolution, risk management and opportunities, fault management, product verification, pilot/trial support, quality management and communications• Own milestones readiness declaration process within own area• Product program status reporting to agreed governance bodies and tools • Conducts and deploys Lessons Learned for own area•… Show more • Accountable for the overall planning, execution and delivery of applicable Program items within own area, including change management and conflict resolution, risk management and opportunities, fault management, product verification, pilot/trial support, quality management and communications• Own milestones readiness declaration process within own area• Product program status reporting to agreed governance bodies and tools • Conducts and deploys Lessons Learned for own area• Accountable for program quality and quality targets within own area, including VZ at program level, ensuring adherence to program quality criteria and DoD• Partners with BU/DU to complete root cause analyses ensuring appropriate corrective & preventative actions are defined & implemented• Drives program quality KPI deep dives and tracks Program quality KPIs, in –process measures and goals within own area• Drives conflict resolution focusing on product issue and Pronto resolution to ensure the delivery schedule is kept and ensures full engagement by impacted BUs/DUs.• Ensures adherence to latest related/applicable WoW and MoO Show less

Wrocław, Dolnośląskie, Poland

CI/CD Competence as a Service team (CaaS)• Starting initiative of building a CI/CD team with a new delivery framework• Setting up the new delivery framework• Contacting SDMs with the new initiative to deliver services instead of resources.

Wrocław, Dolnośląskie, Poland

Local SDM/Team lead for BMW project• Time / workload management of the team members• Follow up on KPIs and report back to BMW.• Improve knowledge sharing and enabling of the team• Improve customer satisfaction• Promote new ideas to reduce workload while keeping delivery quality.• Improve team satisfaction and reduce attrition rate.• Leading a team of 10+ engineers distributed among 4 product clusters

Wroclaw, Lower Silesian District, Poland

Application Management Lead for customer Sky Deutschland• Built, enabled and leading application management team (AM) of 8 (5 in Poland and 3 in India).• Established processes handover between delivery team and AM team.• Reduced incidents backlog from 90 to 20.• Improved customer satisfaction and helped reestablish trust with Sky• Implemented knowledge base and monitoring dashboards for Sky.• Participated in customer workshops to improve general service… Show more Application Management Lead for customer Sky Deutschland• Built, enabled and leading application management team (AM) of 8 (5 in Poland and 3 in India).• Established processes handover between delivery team and AM team.• Reduced incidents backlog from 90 to 20.• Improved customer satisfaction and helped reestablish trust with Sky• Implemented knowledge base and monitoring dashboards for Sky.• Participated in customer workshops to improve general service delivery.(Attached diploma from Atos for outstanding performance in my role) Show less

- Business Reporting Consultancy:Generating analytical reports and dashboards about the business.Subscriber segmentation – Churn Analysis.Advising about new campaigns and next best offers for subscribers- Capacity and Performance Consultancy:Predictive analysis of the system performance and capacityProjecting system performance before changes and updates are doneAdvising about updates/upgrades needed for optimal performance

• Review of all existing Services workflows and processes• Processes Setup of Services e2e processes• Tool Landscape Inventory of existing tools• Definition of Services specific tool requirements• Management of potential 3rd party tool partners• Drive product improvement ideas for all services portfolio items

Lower Silesian District, Wroclaw County, Poland

Wroclaw, Lower Silesian District, Poland

• High class support for project specific sales and contract negotiation• High quality of service & service deliverables• Efficiency of service ensuring revenue and gross margin targets• E2E planning & control of project related maintenance tasks

Wroclaw, Lower Silesian District, Poland

• Product Support management for new Unified product for several customers.• Establishing support team for the new product.• Tracking and reporting KPI’s for the new product support

* Follow up status of customer Service Level Agreements in the region and ensure they are aligned with the Operational Level Agreements* Key inputs for technical product support Engineers, resource planning in product Competence Centers for maintenance tasks.* Tracking and reporting KPI's from the region* support (maintenance) performance measures, customer satisfaction index, OLA adherence* Analyze maintenance related costs and drive cost reductions.* Management of… Show more * Follow up status of customer Service Level Agreements in the region and ensure they are aligned with the Operational Level Agreements* Key inputs for technical product support Engineers, resource planning in product Competence Centers for maintenance tasks.* Tracking and reporting KPI's from the region* support (maintenance) performance measures, customer satisfaction index, OLA adherence* Analyze maintenance related costs and drive cost reductions.* Management of escalated issues together with global technical support* Contribute to knowledge management with in global technical support. Show less

* Started the intelligent network Charging and care system integration department in Center of Competence (CoC Beirut) (Currently responsible for 19 engineers and 10 running projects)* Was part of the enabling program offered for the new CoC team in Berlin and continuously enabling new recruits joining the team.* Partially responsible for the test bed setup and infrastructure in Beirut including test tooling.* Assume responsibility of overall System Integration dept. managerial… Show more * Started the intelligent network Charging and care system integration department in Center of Competence (CoC Beirut) (Currently responsible for 19 engineers and 10 running projects)* Was part of the enabling program offered for the new CoC team in Berlin and continuously enabling new recruits joining the team.* Partially responsible for the test bed setup and infrastructure in Beirut including test tooling.* Assume responsibility of overall System Integration dept. managerial tasks including resourcing, budget planning, staff leadership, job delegations, respect of deadlines, effort constraints and other administrative tasks.* Responsible for integration projects for the MEA region for the following cutsomers. Show less

IN specialist delegated to various projects Customer projects: Sonatel Senegal - Sabafone Yemen -STC Saudi - Sheba Bangladish - MTC Touch Lebanon - Zain Bahrain - Zain Kuwait - Watanya Kuwait - Unicom China* Commissioning of Siemens / NSN Charging, Care and Billing solutions* Upgrades / Updates of existing platforms* Customer acceptance tests* Swap / migration of several platforms to NSN products

Bachelor Engineering, Computer And Communication Engineering

Math Section

Education record