Mohammad Ibrahim Nasiri Email & Phone Number

Renton, Washington, United States

• Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.
• Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.
• Managed user accounts, group policies, permissions, and access controls in accordance with security policies using Intune, and Active Directory.
• Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.

Renton, Washington, United States

• Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.
• Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.
• Managed user accounts, group policies, permissions, and access controls in accordance with security policies using Intune, and Active Directory.
• Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.

Renton, Washington, United States

• Reimaged operating systems, deployed workstations, and other peripherals, and communicated with vendors for software update and upgrades.
• Managed and updated users and devices in ServiceNow as well as in Active Directory.
• Validated and ensured proper labeling of the end-user technology printing environment.
• Conducted tests, troubleshot, and reported on various hardware and software issues.
• Troubleshooted and provided technical support via phone, email, and remotely using SCCM.

Kent, Washington, United States

• Manage CPS activities for line operations, focusing on Pillars (Asset Management & Deployment, Financial Improvement, Zero Loss Analysis), leveraging SQL database expertise.
• Provide SQL database support for SAP and Inventory Control system improvements. Support LEDS program with SQL training, performance monitoring, report generation, and cross-departmental SQL database troubleshooting.
• Ensure accurate downtime reporting in LEDS. Administer SAP logon credentials, including password resets and account management in compliance with IT security standards.

Kabul, Kabul Province, Afghanistan

• Complete registration forms and assist with surveys, ensuring data accuracy in TAMIS and Excel.
• Enter registration forms into TAMIS and survey data into spreadsheets, participates in evaluations.
• Conduct field visits, verify data via phone calls, and train staff on TAMIS and M&E concepts as needed.

Jalalabad, Nangarhar Province, Afghanistan

• Develop and maintain monitoring and evaluation procedures, including project schedules.
• Create and implement a time plan for ongoing project monitoring and partner evaluations.
• Enter registration forms and survey data into TAMIS and Excel, ensuring accuracy.
• Support survey activities, assist with registration forms, organize files, and conduct field visits as directed.

Kabul, Kabul Province, Afghanistan

• Enter Monthly and Quarterly Activity Monitoring Data into M&E Database.
• Maintain office documents and files (hard and soft copies) according to M&E filing system under M&E Specialist guidance.
• Coordinate filing and storage of data forms, ensuring accuracy in database entries, and assisting MIS Team with database management tasks.
• Extract and verify data from HLP-M&E Database for use in MS Office programs; coordinate with field staff to prevent duplicate entries.

Jalalabad, Nangarhar Province, Afghanistan

• Develop work plans and budget sheets.
• Organize board meetings, prepare materials, record minutes, and manage meeting issues.
• Maintain updated files and records (both electronic and hard copies)
• Prepare and distribute quarterly newsletters.

Bachelor Of Applied Science - Basc, Cybersecurity & Digital Forensics, 3.89 Gpa

Associate Of Arts And Sciences - Aas, Network Security Engineer (Nse), 3.951 Gpa

Diploma In Bio-Medical Technology, Clinical Laboratory Science/Medical Technology/Technologist

High School Diploma, General Studies