Mohammad Ibrahim Nasiri Email & Phone Number

Pacific, Wa, Us

Renton, Washington, United States

• Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.• Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.• Managed user accounts, group policies, permissions, and access controls in accordance with security policies using Intune, and Active Directory. • Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.

Renton, Washington, United States

• Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.• Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.• Managed user accounts, group policies, permissions, and access controls in accordance with security policies using Intune, and Active Directory. • Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.

Renton, Washington, United States

• Reimaged operating systems, deployed workstations, and other peripherals, and communicated with vendors for software update and upgrades.• Managed and updated users and devices in ServiceNow as well as in Active Directory.• Validated and ensured proper labeling of the end-user technology printing environment.• Conducted tests, troubleshot, and reported on various hardware and software issues.• Troubleshooted and provided technical support via phone, email, and remotely using SCCM.

Kent, Washington, United States

• Manage CPS activities for line operations, focusing on Pillars (Asset Management & Deployment, Financial Improvement, Zero Loss Analysis), leveraging SQL database expertise.• Provide SQL database support for SAP and Inventory Control system improvements. Support LEDS program with SQL training, performance monitoring, report generation, and cross-departmental SQL database troubleshooting.• Ensure accurate downtime reporting in LEDS. Administer SAP logon credentials, including password resets and account management in compliance with IT security standards.

Kabul, Kabul Province, Afghanistan

• Complete registration forms and assist with surveys, ensuring data accuracy in TAMIS and Excel.• Enter registration forms into TAMIS and survey data into spreadsheets, participates in evaluations.• Conduct field visits, verify data via phone calls, and train staff on TAMIS and M&E concepts as needed.

Jalalabad, Nangarhar Province, Afghanistan

• Develop and maintain monitoring and evaluation procedures, including project schedules.• Create and implement a time plan for ongoing project monitoring and partner evaluations.• Enter registration forms and survey data into TAMIS and Excel, ensuring accuracy.• Support survey activities, assist with registration forms, organize files, and conduct field visits as directed.

Kabul, Kabul Province, Afghanistan

• Enter Monthly and Quarterly Activity Monitoring Data into M&E Database.• Maintain office documents and files (hard and soft copies) according to M&E filing system under M&E Specialist guidance.• Coordinate filing and storage of data forms, ensuring accuracy in database entries, and assisting MIS Team with database management tasks.• Extract and verify data from HLP-M&E Database for use in MS Office programs; coordinate with field staff to prevent duplicate entries.

Jalalabad, Nangarhar Province, Afghanistan

• Develop work plans and budget sheets.• Organize board meetings, prepare materials, record minutes, and manage meeting issues.• Maintain updated files and records (both electronic and hard copies)• Prepare and distribute quarterly newsletters.

Bachelor Of Applied Science - Basc, Cybersecurity & Digital Forensics, 3.89 Gpa

Associate Of Arts And Sciences - Aas, Network Security Engineer (Nse), 3.951 Gpa

Diploma In Bio-Medical Technology, Clinical Laboratory Science/Medical Technology/Technologist

High School Diploma, General Studies