Ibrahim Youssef Email & Phone Number

Smart Village - Egypt

Hq Smart Village

Hq - Dokki, Egypt

• Installing, Configuring & manage VMware VCenter Server. • Configure, install, and support managed servers Linux and Microsoft. • Monitoring systems performance by VMware Hyperic ,Zabbix, SIS and SCOM. • Install and upgrade servers within the data center. • Troubleshoot problems with initial installation, connectivity, and Monitor problems. • Manage the planned or unplanned outage for all IT services. • Monitoring servers which hosted by customers inside our Data Center… Show more • Installing, Configuring & manage VMware VCenter Server. • Configure, install, and support managed servers Linux and Microsoft. • Monitoring systems performance by VMware Hyperic ,Zabbix, SIS and SCOM. • Install and upgrade servers within the data center. • Troubleshoot problems with initial installation, connectivity, and Monitor problems. • Manage the planned or unplanned outage for all IT services. • Monitoring servers which hosted by customers inside our Data Center and escalate problems with the responsible teams. Show less

Hq Mohandeseen

•Handle technical problem via phone, emails and ticketing system.•Deal with the Windows Server such as AD,DHCP,DNS and creating mail boxes on exchange 2010. •Installing and configuring new computers, IP telephones,applications, printers, wireless access points, and other equipments as needed.•Administering and managing all internal TEData web servers and all application systems by creating, Searching and changing user privileges on all application servers• Troubleshooting internal… Show more •Handle technical problem via phone, emails and ticketing system.•Deal with the Windows Server such as AD,DHCP,DNS and creating mail boxes on exchange 2010. •Installing and configuring new computers, IP telephones,applications, printers, wireless access points, and other equipments as needed.•Administering and managing all internal TEData web servers and all application systems by creating, Searching and changing user privileges on all application servers• Troubleshooting internal applications and escalated problems to another IT teams like IT Network,System, IT Security and Data Center .• Responsible for hardware and software problems.•Managing all printer services via print server and Installing VPN client . Show less

Nasr City Branch

• FTTH Field Support Engineer working on handling the installation of optical network units, ONT, STB, configure of small business managed switches, wireless solutions.• Handle customer site technically (ADSL, WI-FI & FTTH) indoor and outdoor.• Diagnose and resolve technical hardware and software issues.• Responsible for all kinds of issues related to ADSL routers, Access point, option pack.• Perform tasks and procedures related to systems updates for new customers pending.•… Show more • FTTH Field Support Engineer working on handling the installation of optical network units, ONT, STB, configure of small business managed switches, wireless solutions.• Handle customer site technically (ADSL, WI-FI & FTTH) indoor and outdoor.• Diagnose and resolve technical hardware and software issues.• Responsible for all kinds of issues related to ADSL routers, Access point, option pack.• Perform tasks and procedures related to systems updates for new customers pending.• Create Tickets and handle escalations via mail and ticketing system.• Managing daily CPE stock report.• Handling and resolving customer requests, inquiries and complaints Show less

Dokki

• Troubleshooting all Software problems .• Install and manage Active Directory infrastructure.• Installing ,managing WDS Server and customize images for deploying.• Installing,Configuring, and Administering TMG server,DHCP Server ,DNS Server.• Installing and Administering internal Exchange Server 2013.• Managing different types of multi functions such as Xerox and HP

Smart Village

• Troubleshooting users at different accounts, permissions and sharing .• Install, configure Win & Ubuntu clients on different accounts.• Installing and maintaining of applications at each account separately.• Managing different types of multi functions such as Panasonic and HP.• Monitor Service Desk for tickets assigned to the queue based on priority• Document internal procedures• Install, test and configure new workstations, peripheral equipment and software•… Show more • Troubleshooting users at different accounts, permissions and sharing .• Install, configure Win & Ubuntu clients on different accounts.• Installing and maintaining of applications at each account separately.• Managing different types of multi functions such as Panasonic and HP.• Monitor Service Desk for tickets assigned to the queue based on priority• Document internal procedures• Install, test and configure new workstations, peripheral equipment and software• Perform timely workstation hardware and software upgrades as required• Report issues to the Service Desk for escalation Show less

Samalut- Minia

• Perform daily checks for problems on the Network.• Installing and maintaining Hospital PC’c HW/SW.• Installing and managing Hospital servers and network HW/SW.• Support all users in the hospital.