- Responsible for assisting with implementation and administration of recruitment programs- Receive, screen, and file incoming resumes, background, and reference checks- Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants- Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates- Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates- Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools- Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting- Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role- Promote the Company image to candidates and external service providers and ensures that the - Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

- Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan- Market through various channels and segment databases working with large data sets- Conduct calls and face-to-face meetings- Build and maintain relationships with new and repeat customers- Maintain records of all sales leads and/or customer accounts- Educate customers on how products or services can benefit them financially and professionally- Sell the company’s products or services to customers within the given territory- Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs- Evaluate the impact of marketing programs in achieving their stated objectives, including impact on lead flow, LTV, and retention

- Answers inbound calls and respond to customer requests to ensure customer satisfaction.- Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.- Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.- Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.- Builds customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU.

- Develop, implement, and track marketing programs such as email, social media, or digital campaigns, and events- Collaborate with other internal teams (e.g. product and sales) to develop and monitor strategic marketing initiatives- Analyze and report on the performance and efficiency of campaigns- Conduct market research and analyze trends to identify new marketing opportunities- Develop and create marketing materials, such as sales and product collateral, and ensure brand guidelines are met- Write, proofread, and edit creative and technical content across different mediums- Work with external agencies and vendors to execute marketing programs

- Generating leads.- exceeding sales goals.- Negotiating all contracts with prospective clients.- Helping determine pricing schedules for quotes, promotions, and negotiations.- Preparing daily, weekly and monthly reports.- Giving sales presentations to a range of prospective clients.- Coordinating sales efforts with marketing programs.- Understanding and promoting company programs.- Obtaining deposits and balance of payment from clients.- Preparing and submitting sales contracts for orders.

- Research field-related topics (combining online sources, interviews and studies)- Write clear analyzing copy to promote our services- Prepare well-structured drafts using Content Management Systems- Proofread and edit blog posts before publication- Submit work to editors for input and approval- Coordinate with design team to illustrate articles- Conduct simple keyword research and use SEO guidelines- Promote some content on social media- Identify audience’ needs and gaps in our content and recommend new topics- Ensure all-around consistency (style, fonts, images and tone)- Update website content as Daily- write a daily report about trending topics and events