Ibrahim Muhammed Email & Phone Number

Cairo, Cairo Governorate, Eg

6Th Of October, Al Jizah, Egypt

- Responsible for assisting with implementation and administration of recruitment programs- Receive, screen, and file incoming resumes, background, and reference checks- Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants- Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates- Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates- Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools- Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting- Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role- Promote the Company image to candidates and external service providers and ensures that the - Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes

6Th Of October, Al Jizah, Egypt

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Cairo, Egypt

- Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan- Market through various channels and segment databases working with large data sets- Conduct calls and face-to-face meetings- Build and maintain relationships with new and repeat customers- Maintain records of all sales leads and/or customer accounts- Educate customers on how products or services can benefit them financially and professionally- Sell the company’s products or services to customers within the given territory- Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs- Evaluate the impact of marketing programs in achieving their stated objectives, including impact on lead flow, LTV, and retention

Cairo, Egypt

- Answers inbound calls and respond to customer requests to ensure customer satisfaction.- Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.- Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.- Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.- Builds customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU.

Cairo, Egypt

- Develop, implement, and track marketing programs such as email, social media, or digital campaigns, and events- Collaborate with other internal teams (e.g. product and sales) to develop and monitor strategic marketing initiatives- Analyze and report on the performance and efficiency of campaigns- Conduct market research and analyze trends to identify new marketing opportunities- Develop and create marketing materials, such as sales and product collateral, and ensure brand guidelines are met- Write, proofread, and edit creative and technical content across different mediums- Work with external agencies and vendors to execute marketing programs

Cairo, Egypt

- Generating leads.- exceeding sales goals.- Negotiating all contracts with prospective clients.- Helping determine pricing schedules for quotes, promotions, and negotiations.- Preparing daily, weekly and monthly reports.- Giving sales presentations to a range of prospective clients.- Coordinating sales efforts with marketing programs.- Understanding and promoting company programs.- Obtaining deposits and balance of payment from clients.- Preparing and submitting sales contracts for orders.

Cairo, Egypt

- Research field-related topics (combining online sources, interviews and studies)- Write clear analyzing copy to promote our services- Prepare well-structured drafts using Content Management Systems- Proofread and edit blog posts before publication- Submit work to editors for input and approval- Coordinate with design team to illustrate articles- Conduct simple keyword research and use SEO guidelines- Promote some content on social media- Identify audience’ needs and gaps in our content and recommend new topics- Ensure all-around consistency (style, fonts, images and tone)- Update website content as Daily- write a daily report about trending topics and events

Bachelor'S Degree, Mass Communication/Media Studies

Mass Communication majors undertake a thorough investigation of mass media, from its institutions, history, and laws to the ways in which.

Bachelor'S Degree, Mass Communication/Media Studies