Manage utilities, collect rent, and conduct tours of the property for prospective tenantsAddress customer complaints personally to verify they are properly handledDirect maintenance, major repairs, and daily operations

To assure communication between entities on several sides, I establish and configure a local area network (LAN), a wide area network (WAN), and an Internet system. By maintaining network hardware and software and monitoring the network, I provide expert-level assistance and ensure that end-users have consistent access to the internet. I set up and upgrade servers and network equipment to enable high-speed internet connectivity across a network. Configure and administer VoIP and multi-media distributed systems and platforms, as well as diagnose and mitigate difficulties. Using network discovery tools like Wireshark and IP scanners, I find and resolve performance and connection issues. I help configure and manage Windows Active Directory, DNS, DHCP, GPO, DFS, NPS, IIS, WSUS, MDT, WDS, and other server components to support a diverse set of cross-functional customers. I use my technical knowledge to set up many servers, including file, print, and application servers. Key Contributions:• Enriched knowledge and skillset by formulating training materials and organizing training sessions for new employees.• Improved systems stability and security by providing effective recommendations on implementation of robust strategies.• Prevented systems and network from internet threats by configuring and maintaining antivirus systems, such as Malwarebytes, EMS "FortiClient", and Symantec.• Responded to disaster or other emergency that affects information systems and minimized effect on business operations through development and implementation of disaster recovery plans.

To uncover hardware and network system flaws, I employed proactive troubleshooting techniques. On a priority basis, actively found and addressed help desk requests, as well as troubleshot and reduced desktop difficulties. I aided with new employee onboarding by assigning system rights and setting up PCs. I created new desktops and mobile devices in accordance with company standards on software standardization and security installations. I used InfoPath forms to speed up the data collecting process for newly hired employees, which resulted in higher productivity. Using ticketing systems, I managed and processed support activities and requests.Key Contributions:• Reduced subscriptions by delivering efficient suggestions and implementation of new management strategies.• Formulated professional documents on troubleshooting of technical processes to assist desk staff members in better understanding of issues.• Supported users understand malware and phishing threats by demonstrating security measures in simple terminology to ensure easy understanding for everyone.

To a diverse group of clients, I offered basic end-user troubleshooting and desktop assistance. Multiple departments were assisted in setting up equipment for meetings, events, and operations. By keeping inventory records and equipment documentation in a database, I was able to maintain optimal supply levels. I helped computer lab users with hardware, software, and connectivity issues on both Windows and Mac platforms. By working with vendors, I was able to fix issues with services, equipment, and inventories. I actively engaged in a number of initiatives, including user and IT equipment relocations, as well as other move/add/change tasks.Key Contributions:• Minimized lag time and improved overall speed by implementing software and hardware modifications.• Ensured smooth system operations by installing application software and upgrades, virus protection, and drivers.• Protected system from potential threats and vulnerabilities by eliminating malware, ransomware from laptops, and desktop systems.

Worked with business partners to approve, design, test, and create awnings for clients, providing a superior product.

Daily processing of transactions: check cashing, money transfers, bill payments, and daily reconciliation of bill payment system, cash drawers, and journal entry.

Empowered employees to satisfy the customer while maintaining clean and safe work environment standards using Food Manager Certificate.Monitored inventory by tracking usage. Reported daily, monthly, and quarterly sales and operating costs.