▪ Executed multiple special projects that catalyzed revenue growth by creating a supportive environment where team members could flourish▪ Spearheaded strategic initiatives to optimize operational processes▪ Expanded market share for Plumbing and Drains departments, resulting in a 150% revenue increase within six months, by developing and empowering a high-performing team▪ Allocated resources to support growth initiatives, leading the HVAC department to a record revenue of $1.1 million per month▪ Negotiated with vendors to achieve significant cost savings of $225K in 2023, directly impacting the company's bottom line▪ Enhanced training and licensing programs for my team members, leading to improved quality of work and compliance with industry standards, achieving a 90% reduction in recalls

▪ Conducted market research and networking to identify potential clients within the hospitality industry▪ Increased market share by 5% through participation in networking events and chamber meetings▪ Expanded client base, adding over 10 accounts on Salesforce daily

▪ Successfully executed a challenging $20 million acquisition and change management project for a fuel station chain▪ Directed operations for over 100 corporate-branded fuel stations ▪ Implementing process enhancements that increased operational efficiency and cultivated a positive, customer-focused team culture▪ Conducted site selection, feasibility studies, and market analysis for new gas station and QSR (Quick-Service Restaurant) locations▪ Coordinated with architects, engineers, and contractors to ensure timely and cost-effective project completion▪ Played a key role in Chevron Corporation's operational excellence program, achieving Regal Class Gold award three consecutive years▪ Negotiated contracts and managed stakeholder relationships to facilitate successful project outcomes

▪ Managed real estate and property development projects from inception to completion, conducting feasibility studies, site assessments, and market analysis▪ Developed and executed strategic plans for property acquisition, development, and disposal, collaborating with architects and engineers▪ Selected subcontractors and suppliers through competitive bidding processes▪ Delivered over 9 major construction projects valued at over $15 million, delivered under budget, increasing market share by 30% and boosting profitability by 25%▪ Identified potential risks and develop mitigation strategies and contingency plans

▪ Orchestrated and executed an effective customer experience strategy, resulting in enhanced satisfaction and loyalty while developing a team committed to service excellence▪ Provided hands-on oversight of daily operations, taking accountability for critical functions such as business financials, employee task assignments, inventory control, pricing, hiring, and training▪ Demonstrated exceptional business acumen by achieving an increase of over 40% in gross sales within a two-year period of ownership▪ Leveraged strategic decision-making and market knowledge to sell the business for a profitable 115% return on investment

▪ Led the formation and development of high-performing teams for each new store opening, ensuring a seamless launch and operational readiness for an average of 4 new multi-million dollar locations per year▪ Established and implemented standardized operational guidelines, ensuring consistency and efficiency across all locations▪ Trained team members on customer service best practices and operational excellence, fostering a culture of outstanding service and continuous improvement