Ibrahim Farid Email & Phone Number

Leicester, Gb

• Firsthand response via phone and email, investigation, escalation and triage for incident/request tickets, immediate response to high priority and severely-critical incidents affecting several businesses, and entire Experian service outages affecting all businesses.• Use of ServiceNow for ticket logging and triage, maintaining client records, managing case progression and SLAs, change requests for decision analytics software deployments, revising and creating knowledge articles.• SQL scripts on databases with Toad for data administration tasks.• Web application & Firewall IP whitelisting and assisting server certificate renewal requests/queries.• Retrieving and reviewing DSAR requests.• Technical/access support for various high profile finance, automotive, telecom, and other clientele; constant problem solving in quick time to ensure business continuity.• High-performance teamwork and developments using the Agile framework; coordination with incident management and L2/L3 teams to develop better processes, value-stream mapping (VSM), continual service improvement (CSI).• Offering constant improvement and feedback to the team's work methods and collating evidence for changes to be actioned or bugs that need fixing.• Promoted to a higher grade on April 2nd '24. Awarded with 10 'Spot' recognition awards for my performance since starting.

Leicester, England, United Kingdom

Worked alongside NASA scientists in development of the Instrument Concepts for Europa Exploration 2 (ICEE2) program, our team focusing on the research & development of a Raman spectrometer to probe Europa surface salts.Our student team led and produced a nearest-neighbour chemometric model with Scikit-learn kNN on Python using the RRUFF database of Raman spectra of already known salts and clays found on earth.Also detailed recommended specifications and working thresholds for CCD detectors, and making comparisons with Gaussian convolutions.The JPL team also tasked us with providing information on the outcomes of the mission and why it would be a priority focus for NASA, which we presented several times to our supervisors and the ICEE-2 steering team.

London, United Kingdom

• Self-managed freelance photography work with variety of clients• Experience with portrait, event, wedding, engagement, property, street, landscape and architecture photography• In-studio photoshoots using different light sources and backdrops• Proficient in editing with Adobe Lightroom/Photoshop and Luminar• Consistent management of social media pages for contact and advertising• Equipped with professional Nikon DSLR and telephoto zoom, wide angle, prime and mid-range lenses, as well as off-camera flash and lighting

Wimbledon

SIA licensed.• Standing guard of doors, gates, car parks• X-ray scanner operation• Bag & body searching using hands and wand/arch body scanners• Accreditation checking and scanning• Gate control for HGVs and other vehicles• Attending members of the public and the club, and high profile VIPs/players; customer service• Crowd control and egress• Keeping up a professional standardI consistently work at the AELTC for The Wimbledon Tennis Championships and therefore have experience working in a large public event and keeping the highest professional standards whilst working up front to all members of public, players and VIPs. I have experience directing and searching players and members of the public, and working in a large body and bag searching station attending the Queue searching and directing thousands of people daily and X-ray operation.

Croydon, United Kingdom

• Worked on both shop floor and in warehouse simultaneously• Stock management tasks and sorting deliveries in the warehouse• Serving and assisting customers on the shop floor with a variety of needs including refunds, collections, reservations

Croydon, United Kingdom

• Managing shop floor• Serving customers Asian sweets, pastries and curries• Maintaining high standard of UK’s finest Asian confectioner• Catering for events presenting foods to a high standard• Cooking and preparing food to be sold• Preparing orders via phone• Stock and delivery management• Cleaning and upkeep of hygiene

Epsom, United Kingdom

• Part of team assessing for bugs in software• Testing company software for resilience and looking for points of failure• Completed functionality and efficiency tests on the software and different hardware running servers using AI traffic• Reporting findings back to development team

Sutton, United Kingdom

• Customer service on the shop floor• Stocked, neatened and upkept the shop floor• Managed the stockroom, unloading and sorting deliveries• Dealt with damaged goods & issued discountsThis was work experience during secondary school and upon returning I was selected as one of three students to excel during my work experience; the manager said that I had worked far ahead of schedule and encouraged the other workers to perform better.

Bachelor Of Science - Bsc (Hons), Physics

Activities and Societies: School of Physics and Astronomy; Tennis society - Member; Archery society - Member; Islamic society - Friday.

Practical Ethical Hacking With Python

- Hands-on education and labs throughout the entire course, by senior penetration testers. - Covers networking rules (OSI model.

Computer And Information Systems Security/Information Assurance

CompTIA Security+ Path: • Attacks, Threats, and Vulnerabilities for CompTIA Security+ Courses: • Security Compliance: ISO 27001 by Richard.

Computer And Information Systems Security/Information Assurance

(1) Chronicle SIEM: Introduction & Single Event Rules, (2) Chronicle SIEM: Multi Event Rules, (3) Chronicle SIEM: Outcomes & Functions.

Physics, Maths, Economics, 3 A*-C

Activities and Societies: Archery ClubCompleted AS-level (4 A-E) and A-level (3 A*-E)

Gcse, 12 A*-C

Activities and Societies: ▫ Peer Mentoring, 2013-2015 - Held sessions for younger students with behaviour/learning issues, offering.