Ibrahim Farid Email & Phone Number

• Firsthand response via phone and email, investigation, escalation and triage for incident/request tickets, immediate response to high priority and severely-critical incidents affecting several businesses, and entire.
• Use of ServiceNow for ticket logging and triage, maintaining client records, managing case progression and SLAs, change requests for decision analytics software deployments, revising and creating knowledge articles.
• SQL scripts on databases with Toad for data administration tasks.
• Web application & Firewall IP whitelisting and assisting server certificate renewal requests/queries.
• Retrieving and reviewing DSAR requests.
• Technical/access support for various high profile finance, automotive, telecom, and other clientele; constant problem solving in quick time to ensure business continuity.

Leicester, England, United Kingdom

Worked alongside NASA scientists in development of the Instrument Concepts for Europa Exploration 2 (ICEE2) program, our team focusing on the research & development of a Raman spectrometer to probe Europa surface salts.Our student team led and produced a nearest-neighbour chemometric model with Scikit-learn kNN on Python using the RRUFF database of Raman.

London, United Kingdom

• Self-managed freelance photography work with variety of clients
• Experience with portrait, event, wedding, engagement, property, street, landscape and architecture photography
• In-studio photoshoots using different light sources and backdrops
• Proficient in editing with Adobe Lightroom/Photoshop and Luminar
• Consistent management of social media pages for contact and advertising
• Equipped with professional Nikon DSLR and telephoto zoom, wide angle, prime and mid-range lenses, as well as off-camera flash and lighting

Wimbledon

• SIA licensed.
• Standing guard of doors, gates, car parks
• X-ray scanner operation
• Bag & body searching using hands and wand/arch body scanners
• Accreditation checking and scanning
• Gate control for HGVs and other vehicles

Croydon, United Kingdom

• Worked on both shop floor and in warehouse simultaneously
• Stock management tasks and sorting deliveries in the warehouse
• Serving and assisting customers on the shop floor with a variety of needs including refunds, collections, reservations

Croydon, United Kingdom

• Managing shop floor
• Serving customers Asian sweets, pastries and curries
• Maintaining high standard of UK’s finest Asian confectioner
• Catering for events presenting foods to a high standard
• Cooking and preparing food to be sold
• Preparing orders via phone

Epsom, United Kingdom

• Part of team assessing for bugs in software
• Testing company software for resilience and looking for points of failure
• Completed functionality and efficiency tests on the software and different hardware running servers using AI traffic
• Reporting findings back to development team

Sutton, United Kingdom

• Customer service on the shop floor
• Stocked, neatened and upkept the shop floor
• Managed the stockroom, unloading and sorting deliveries
• Dealt with damaged goods & issued discountsThis was work experience during secondary school and upon returning I was selected as one of three students to excel during my work experience; the manager said that I had.

Bachelor Of Science - Bsc (Hons), Physics

Activities and Societies: School of Physics and Astronomy; Tennis society - Member; Archery society - Member; Islamic society - Friday.

Practical Ethical Hacking With Python

- Hands-on education and labs throughout the entire course, by senior penetration testers. - Covers networking rules (OSI model.

Computer And Information Systems Security/Information Assurance

CompTIA Security+ Path: • Attacks, Threats, and Vulnerabilities for CompTIA Security+ Courses: • Security Compliance: ISO 27001 by Richard.

Computer And Information Systems Security/Information Assurance

(1) Chronicle SIEM: Introduction & Single Event Rules, (2) Chronicle SIEM: Multi Event Rules, (3) Chronicle SIEM: Outcomes & Functions.

Physics, Maths, Economics, 3 A*-C

Activities and Societies: Archery ClubCompleted AS-level (4 A-E) and A-level (3 A*-E)

Gcse, 12 A*-C

Activities and Societies: ▫ Peer Mentoring, 2013-2015 - Held sessions for younger students with behaviour/learning issues, offering.