- Utilising data-driven insights to enhance supporter engagement, satisfaction, and ultimately commercial value.- Main point of contact on partner and sponsor reporting, ensuring clear communication of key metrics and performance indicators.- Lead source of all MI across the Commercial department with a responsibility to provide data, tracking and analysis on multiple work streams, with their output playing a critical role in decision making across the team.- Providing insights at all levels of management including directly supporting the CCO on board level reporting and analysis.- Responsible for developing, owning and executing customer relationship management (CRM) strategies, the end-to-end CRM fan journey.

- Providing data analysis to enable the influencing of Regional Management Teams across the network to drive an improvement in customer experience across all KPI’s and measures.- Responsible for designing and implementing new strategies to improve compliance across the Delivery Network.- Designing and recommending solutions for client concerns which they have pro-actively identified from their own analytics.- Accountable for removing, or escalating as necessary, any roadblocks/constraints that impede the progress of a project/initiative, and/or issue resolution.- Providing hourly delivery success of couriers by flagging risks to the Regional Delivery Manager, enabling the operation to find solutions.- Having assimilated multiple sources of insights; the drivers and the opportunities which exist, to then prepare a recommended priority order and an appropriate set of actions to drive the most impactful improvement to compliance from both a client and customer perspective to support the compliance strategy.- Interpreting gaps, patterns and trends, assessing service risk and making recommendations in support of decision making, prioritisation and resource allocation.- Undertaking analysis that support senior managers in the understanding of compliance and service data in operational areas by producing reports and coaching the Delivery Team on these either face to face or presenting at Delivery Team meetings.

- Profit improvement strategies via sales process refinement and commission maximisation. - Produce and maintain daily reports that are seen at CEO, Director and external partner and investor levels.- Responsible for the creation and maintenance of the Rate Table matrix & Lender Panel matrix, that inform decision making company-wide. - Heavily involved in the development of automation processes, new features and general administration of the CarMoney CRM platform. - Analyse data from a number of different sources to help management maximise profit whilst ensuring the best outcome for customers.- Produce reporting to provide management with concise information to enable decision making.- Creates standard reports for external suppliers in order to engage them in the decision making process.- Central point of contact between CarMoney and external stakeholders.

- IACCM Certified: Practitioner - Incrementally grow revenue over the life of a contract by fully understanding the customer requirements and becoming a trusted advisor.- Develop and maintain long term relationships at different internal and external organisational levels.- Manage external suppliers and vendors.- Define, review, understand the obligations and operate complex contracts as well as lead the BT team to fulfil them.- Drive clarity of roles across all participants and hold third parties responsible for their obligations and performance.- Undertake discussions with key contract stakeholders in order to reach a position of mutual satisfaction and agreement.- Own, plan and run the financial performance for a contract in line with or better than the contract baseline and to forecast and plan future performance with appropriate accuracy.- Manage uncertainty in order to support better decision making.