Ian Richardson Email & Phone Number

Sydney, New South Wales, Australia

Sutherland Shire, Nsw

Assisting people with disabilities in community access, enabling them to make decisions and do the things they want to.Administering correct medication to the correct client.Being a key support worker for a client and assisting that client to make and keep goals.

Sutherland Shire

New South Wales, Australia

Directly responsible for a team of supported employees, coaching and directing them in new work tasks.

Australia

North Sydney, New South Wales, Australia

Taren Point, Nsw

Lodging motor claims, including interpreting policy wording for claim coverage. Handling a claim from end to end, including settling repairers and suppliersBeing responsible for a portfolio of claims and managing them successfullyInitiating and following through with recovery files.Liaising with clients, suppliers, assessors and third parties.Providing high levels of customer support, including responding to customer inquiries in a timely matter and administration support.

60 Martin Place, Sydney

Providing accurate and efficient support to the Home & Contents team Interpretation of basic policy documentation Liaising directly with clients, internal departments and third party agents Providing high levels of customer service and administration support at all times Responding timely to customer inquiries Drafting denial letters

201 Sussex Street Sydney, Nsw 2000 Australia

Efficiently and effectively manage a portfolio of Heavy Motor claimsResponsible for end to end management of commercial fleet for the State Transit Authority and Transfield Bus Services.Investigate & determine liability.Negotiate claim settlements.Engaged with a variety of different professionals during the claims process, clients, solicitors, third parties, smash repairers and assessors.Evaluate assessor reports.Initiate recovery proceedings.Develop strong relationships with clients and service providers alike.Deliver a consistent quality of service, ensuring maximum client satisfaction and identifying potential risks to our clients.Provide detailed monthly reports to our clients.

Melbourne, Australia

Lodge motor vehicle claimsEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Met and exceeded all key performance indicators including liaising with multiple departments to provide best possible solution for customer Processed excess payments via credit card. Implemented conflict resolution skills to assist angry/irate customers.

Melbourne, Australia

Control Room Operator responsible for monitoring the video feeds to ensure the venue was secure.Forwarded phone calls to appropriate departments Patrol the floor and grounds to identify and mitigate potential security risks.

Victoria, Australia

Provided customers with friendly efficient service, cash handling and register transactions.I communicated effectively with customers and staff, dealt with customer queries and complaints in a professional manner. I complied with Health and Safety policies and procedures.

Bachelor Of Laws - Llb, Laws And Psychological Science, Distinction

Activities and Societies: Semi-finals participant for 2020 Ashurst Negotiations Competition.

University Access Program, Hd

Diploma, Religion/Religious Studies

High School

Activities and Societies: Student Representative Council (SRC) School Council