Ken D. Email & Phone Number

College Park, Maryland, United States

I proactively promote ICTech software development services to SMBs, SMEs, and Enterprise customers nationwide. I secure multi-year partnerships with government entities and commercial organizations. I meticulously assess and appraise team performance, offering constructive criticism and coaching to nurture skills and drive top performance. I adeptly devise and implement a sales strategy for SaaS products, encompassing market analysis, pricing strategies, and customer segmentation. I stay consistently updated on industry trends, monitor competitor activity, and heed customer feedback, empowering me to make well-informed refinements to my sales tactics and product offerings.• Discovered fresh business prospects, customized solutions matching client requirements, and navigated complicated sales cycles, culminating in $8M of sales revenue. • Accomplished between 80% and 95% of target quota from 2021 to 2023 by indicating strong performance. • Surpassed yearly sales target by 15% employing effective prospect identification and sales methodologies.• Fostered and sustained robust associations with vital stakeholders, leading to recurrent business deals. • Secured annual contracts worth over 3 million dollars by showcasing adept negotiation and sales skills.• Guided 10 novice sales representatives in mastering customer prospecting and presenting tactics.

Washington, District Of Columbia, United States

I collaborated with diverse teams to create tailored solutions that met client needs and devised and executed sales strategies to achieve sales goals and drive profit growth. I enforced rigorous quality assurance procedures to guarantee strict adherence to industry standards, regulations, and best practices, while also gathering and assessing client feedback, opinions, and suggestions, and then communicating this information to the appropriate teams to enhance our products and services. I organized precise and up-to-date client records, including interactions, preferences, and relevant data in the CRM system.• Ensured regular interaction with clientele via new sales/Cross-sales/up-sales (accounting for 40% of actions), and win-back (constituting 60% of duties).• Identified fresh business possibilities and bolstered relationships with existing accounts, spurring a 30% revenue upsurge.• Conducted training for five service representatives in account recovery and techniques for upselling and cross-selling.• Regained control of over 60 straying accounts by demonstrating effective account management and retention skills.• Cultivated corporate accounts for unearthing additional business opportunities and driving $3.5M in earnings.• Reinstated 25 inactive accounts between 2014 and 2017 by revitalizing relationships and revenue streams.

New York City Metropolitan Area

I actively engaged with clients, helping them strategize SaaS training initiatives to boost the proficiency of their sales, marketing, and IT staff. This involved promoting a culture of continuous learning to drive higher levels of engagement within the organization. Additionally, I provided valuable coaching and mentoring to less-experienced trainers, thereby elevating the overall effectiveness of our training team. During training sessions, I ensured that the materials were presented in an engaging and interactive format. I also took charge of coordinating and delivering training programs, either through direct instruction or by utilizing facilitators, to guarantee the effective transfer of knowledge and skills to our employees.• Unearthed new business opportunities, and strengthened relationships with existing accounts, resulting in a 25% increase in revenue.• Oversaw an array of corporate accounts while spearheading new business ventures, culminating in a $2M revenue surge.