Ida Keller Email & Phone Number

United States

Pending CompTIA A+ & Google IT Professional certifications

Operated CDL Class A vehicles to transport goods and materials in a safe and efficient manner. Over the road, Dedicated, RegionalManaged truck maintenance and repairs.Trained & Supervised a second truck and team; light dispatch duties.Gained experience in various weather conditions; solo and team driving.Developed problem-solving skills in high-pressure situationsMaintained compliance with company policies, safety guidelines, and DOT regulations at all times

Alameda, California, United States

Supervised staff, assisted recruitment, hiring, and retention.Handled payroll and scheduling of care conferences with residents and families.Led efforts to improve resident satisfaction by implementing new programs and activities tailored to their needs and preferencesImplemented a comprehensive training program and mentorship for staff members, resulting in increased knowledge and improved quality of careEngaged a resident feedback system to gather input on services and make necessary improvementsIncreased employee morale through team-building activities and recognition programsDemonstrated strong problem-solving skills by resolving conflicts among residents or between residents and staff members in a fair and compassionate manner

Alameda, California, United States

Provided exceptional customer service by actively listening to customers needs and recommending appropriate products and servicesDemonstrated expertise in the features and benefits of various cellular devices, plans, and accessories to assist customers in making informed purchasing decisionsEffectively handled customer inquiries, complaints, and returns with professionalism and efficiencyStayed up-to-date on industry trends, new product releases, and competitor offerings to provide accurate information to customersAssisted in inventory management by conducting regular stock checks, identifying popular items for reordering, and ensuring adequate product availability at all timesParticipated in ongoing training programs to enhance product knowledge and improve sales techniques