Isabelle Dailidenas Email & Phone Number

Boise, Idaho, United States

• Completion of the Emerging Leaders Program, focusing on Clifton Strengths, emotional intelligence, promoting psychological safety, and conflict resolution.• Conducts regular call monitoring of inbound/outbound customer communications to ensure excellent customer service, accurate communication/documentation of product information, and adherence to troubleshooting procedures.• Provides detailed feedback to CTS Supervisors/Managers following each call review to support the continued development and training of team members. • Assists with identifying and filling training gaps, recommending process improvements, and implementation of process changes. • Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

Boise, Idaho, United States

• Handled inbound/outbound calls and emails, providing individualized and timely resolutions to customer concerns and inquiries. • Assisted in training new agents through shadowing and reverse shadowing, ensuring thorough documentation of customer contacts using the CRM system.• Collaborated effectively in a team environment to troubleshoot complex issues and meet customer expectations.• Possessed extensive knowledge of Tandem products, software, troubleshooting, corporate communication guidelines.• Demonstrated exceptional listening and problem-solving skills to deescalate difficult customer calls.

Remote

• Tested functionality and content of patient registries, from a user perspective, ensuring accuracy in both Spanish and English text• Provided feedback and created detailed documentation using Word, Excel, PowerPoint and additional specialized programs including Jira and Q-Test.• Communicated professionally online and via email.• Maintained up to date knowledge of research ethics and HIPAA regulations

Seattle, Washington, United States

• Assisted with the training of new employees and demonstrated effective team management skills. • Displayed effective teamwork while setting up and tearing down events across campus ranging from 25-1000 attendees. • Oversaw inventory management, scheduling, and event arrangements.• Communicated with all clients and campus partners in a professional manner throughout the event planning and setup process, including being on call during larger events outside of normal event times. • Exhibited strong time management and multitasking abilities to meet event setup deadlines.