Customer Success Operations Manager
CurrentDeliver tools & documentation for Customer success, product implementation and customer support functions, with the goal of maximizing performance, increase scalability and ensure customer satisfaction. Create and iterate processes inside the team and across the organization. Support team members in their tasks and facilitate cross-team communication. Recognize areas of improvement and suggest solutions to management. Manage and improve systems used by the team (Hubspot, Helpscout to name a couple) and communicate best practices and changes.
Aug 2023 - Present
