Davinder Kumar Email & Phone Number

Telford, England, United Kingdom

● Guide and Led project teams of various sizes and see them through to completion, Strong understanding of formal project management methodologies.● Prioritize program goals, understand and translate stakeholders needs into program goals and prioritized deliverables with minimal assistance, and contribute to decisions on prioritizing goals and deliverables.● Define the scope of projects and develop, execute, and/or manage project plans for supported programs.● Understand the product and build on product and process knowledge to deliver as per the defined goals.● Work closely with engineering teams to ensure that the tasks are driven to closure, blockers are highlighted, and feature requests filed for tools where appropriate.● Review key metrics pertaining to a program, monitor potential metric deviations, and define corrective actions for critical deviations.● Conduct internal process audits & reviews to ensure strict adherence to set parameters/guidelines and to ensure compliance with process and policies.● Create a robust performance management system. Early intervention in areas of non-performance and full accountability for performance management.● Drive Quarterly Business Review (QBR) meetings with clients and to create opportunities for synergies across the business ecosystem for developing business models, organizational design and cross-functional initiatives to drive long term business sustainability.● Regular onshore / offshore connect with the client to determine the level of satisfaction & mitigate areas of potential dissatisfaction. Ensure Service Level Agreements are met.● Employee Shrinkage / Retention management, ensuring high fulfilment at all times.● Build, maintain and enhance business, operational, and management dashboards.● Team training need identification and planning of driving impactful process and non-process trainings.● Meeting with project team members to identify and resolve issues.

Gurgaon, India

As a Team Lead, I was responsible for planning, implementing, and tracking a specific short-term project which had a beginning, an end, and specified deliverables. These projects were related to the search domain which resulted in enhancing the search experience for end-users.During my tenure, I managed various areas such as Operations Management, Recruitment Management, Performance Analysis, Team Management, SLA Management, Vendor Management, Service Delivery Management, Client Management, Resource Management, Internal Controls, Transition Management, Project Management, Quality Assurance, Documentation & Reporting, and Process Analysis. I ensured that all processes were documented and reported regularly, while also analyzing them to identify areas of improvement.Details of my role are mentioned below:* Accountable for all KPIs, SLA's, and overall operations hygiene* Regular reporting to clients and senior leadership* Delivering QBRs, MBRs, and other reviews with cross-functional product managers and divisional heads* Conducting quality assurance activities such as performance analysis and outlier management with project leads.* Managing performance appraisals* Creating detailed work plans that identify and sequence activities necessary to successfully complete projects* Regularly reviewing work completed with project teams to ensure it meets established standards* Implementing industry best practices and other process improvement initiatives aimed at delivering high-quality service* Possessing knowledge of quality tools such as RCA/Fish Bone, Pareto, and FMEA.

Gurgaon, Haryana, India

● Helping the US Attorneys with the documents.● Review the accounts on different tools provided by MCM.● Sending emails to Paralegals in US regarding hearing dates.● Contacting the Attorneys to know the Hearing outcome on daily basis

Gurugram, Haryana, India

● Part of the Floor Support Team most of the time.● Acted many times as a Acting Manager in absence of Managers to provide therequired support and help to the workforce present on floor and taking care ofthe client side.● To scrutinize and decide the Advertisements to be featured on the websiteGoogle.com.● To review Ads based upon different legal policies approved by Governmentand Google as a company.● Approval or rejection of Ads to be live for different countries (India, Australia,South East Asia, U. K., and U.S.A.) based upon the policies to which it is subjectto.● Reviewing different types of Ads – Text, Image, Location Extension and DisplayTemplate.● Got awarded for being the best performer in terms of Quality, Productivity andAttendance.

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

Subjects Studied:- Leadership and Change Management Strategy and Decision Making Cyber Security Network Defence Management Organizational.

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies