I’ve always had a passion for problem-solving and enjoy using creative approaches to find effective solutions. With a background in Visual Communication and Web Development, I’ve developed a blend of both creative and analytical skills that have shaped my career. Over the past decade, I’ve specialized in software and web application support, helping customers resolve issues and troubleshoot technical problems with a variety of tools and methodologies.Currently, I’m part of the Routing Architect and Dialer team for the Genesys Cloud CX platform. In this role, I address complex software challenges daily, acting as a liaison between end-users and developers to ensure smooth operations. It’s been a rewarding opportunity to deepen my expertise in cloud technology and further hone my problem-solving abilities.I also have extensive hands-on experience with coding and development languages, including HTML5, CSS, PHP, .Net Core/C#, Node.js, React, Express, MongoDB, and SQL/database design. My strong understanding of object-oriented programming enables me to efficiently identify and document intricate software issues.I’m genuinely passionate about solving difficult software problems and continuously striving to enhance my technical expertise.