Ian D. Ford Email & Phone Number

Toronto, Canada Area

Brampton, Ontario

Event Solutions and Design

19 Lesmill Rd, Toronto, Ontario

5935 Airport Rd

• Managed the overall operations of the Leasing/Sales Department and provide exceptional customer service to ensure a comfortable experience
• Managed the leasing vacancy rate, bring it from a 72% to a 98% within ten months.
• Handled customer problems appropriately, escalating issues when necessary
• Negotiated lease transactions including renewals and review of offers.

• Managed the overall operations of the Leasing/Sales Department and provide exceptional customer service to ensure a comfortable experience
• Managed the leasing vacancy rate, bring it from a 72% to a 98% within ten months.
• Handled customer problems appropriately, escalating issues when necessary
• Negotiated lease transactions including renewals and review of offers.

• Developed a Management system for the day-to-day operational activities and establishes daily/weekly production schedules using established forecasted volumes for three Portfolios; while maintaining expense budget.
• Managed up to 45 reporting employees, along with 2 reporting coordinators and communicates expectations to team members; manages performance and provides ongoing coaching, feedback and recognition on all productivity.
• Provided… Show more
• Provided timely and accurate operational reports to Operations Manager; liaises with other departments to foster harmonious interdependence.
• Maintained effective communication with client/s in a manner consistent with company standards to attain high customer satisfaction to secure quality and cost efficiency of products ad services.
• Successfully conducts staff performance reviews, implements disciplinary actions and conducts regular coaching sessions in accordance with HR policies and recommends increases and promotions, where deemed appropriate.

Bloor And Young

• Oversee the day to day operation on two GIC desks.
• Supervised the modification of the GIC Rates Site and WEB link
• Negotiated between Department and all other third party Financial Institutes
• Processed all GIC roll-over and Exchange investment to their new term
• Monitor all Traders/Branches incoming emails
• Processed all withdrawal on a daily routine bases

Diploma, Computerized Accounting And Business Administration, Diploma

Business Managememt