Event Solutions and Design

• Managed the overall operations of the Leasing/Sales Department and provide exceptional customer service to ensure a comfortable experience• Managed the leasing vacancy rate, bring it from a 72% to a 98% within ten months.• Handled customer problems appropriately, escalating issues when necessary• Negotiated lease transactions including renewals and review of offers.

• Managed the overall operations of the Leasing/Sales Department and provide exceptional customer service to ensure a comfortable experience• Managed the leasing vacancy rate, bring it from a 72% to a 98% within ten months.• Handled customer problems appropriately, escalating issues when necessary• Negotiated lease transactions including renewals and review of offers.

• Developed a Management system for the day-to-day operational activities and establishes daily/weekly production schedules using established forecasted volumes for three Portfolios; while maintaining expense budget within guiding principles.• Managed up to 45 reporting employees, along with 2 reporting coordinators and communicates expectations to team members; manages performance and provides ongoing coaching, feedback and recognition on all productivity and quality aspects.• Provided… Show more • Developed a Management system for the day-to-day operational activities and establishes daily/weekly production schedules using established forecasted volumes for three Portfolios; while maintaining expense budget within guiding principles.• Managed up to 45 reporting employees, along with 2 reporting coordinators and communicates expectations to team members; manages performance and provides ongoing coaching, feedback and recognition on all productivity and quality aspects.• Provided timely and accurate operational reports to Operations Manager; liaises with other departments to foster harmonious interdependence.• Maintained effective communication with client/s in a manner consistent with company standards to attain high customer satisfaction to secure quality and cost efficiency of products ad services. • Successfully conducts staff performance reviews, implements disciplinary actions and conducts regular coaching sessions in accordance with HR policies and recommends increases and promotions, where deemed appropriate.• Monitored adherence to production schedules, and promptly notifying Operations Manager of deviation from plan and providing explanation to variances where possible.• Overall organizes, directs and manages the workload and output of the administrative services.• Identified and recommends procedural changes that can improve the operation efficiencies and productivity.• Managed the implementation of change within the team, creates and fosters a motivating work environment. Show less

• Oversee the day to day operation on two GIC desks. • Supervised the modification of the GIC Rates Site and WEB link• Negotiated between Department and all other third party Financial Institutes • Processed all GIC roll-over and Exchange investment to their new term• Monitor all Traders/Branches incoming emails• Processed all withdrawal on a daily routine bases• Contracted all gold and silver deals from customers account into cash