Idris A. Email & Phone Number

Milton Keynes, Gb

Milton Keynes, Gb

Buckinghamshire, England, United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Troubleshooting all laboratory based LIMS errors. Setting up new processes on LIMS.Testing the functionality of new processes before release on production system

Milton Keynes, England, United Kingdom

• Dealing with inbound queries from users I with technical issues with the view to resolve at first contact by providing a high level of customer service to internal and external customers.• To ensure all tickets are raised with detailed information of user issues accurately on the Remedy System.• Resetting passwords using Active Directory.• Troubleshooting Microsoft Office software issues with emphasis on Outlook, Word, Excel and PowerPoint.• Respond efficiently to enquiries and effectively resolve any issues.• Responding to customer emails• Escalate complex incidents to appropriate support members in line with company processes to ensure customer demands are met.• Evaluate and chase up escalations appropriately to ensure customer demands are met.• Following security processes in line with company• Mainframe: RUMBA, CACS, ANMF, T27x.• Non Mainframe: Lynx Coperate, Lynx Retail, RAS.

Milton Keynes, England, United Kingdom

Supervisor at AQA Milton Keynes in The Query/RTB department. Overseeing and resolving 300 queries a day. Complex Data handling and investigations department on a customer facing front.- Responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates- Organise workflow and ensure that employees understand their duties or delegated tasks- Monitor employee productivity and provide constructive feedback and coaching- Receive complaints and resolve problems- Maintain timekeeping and personnel records- Pass on information from upper management to employees and vice versa- Prepare and submit performance reports

Milton Keynes, England, United Kingdom

Responsible for processing customer applicationsfor finance with VWFS- Required to adheare to FCA regulations to ensurethat I, and the company, remain compliant- Assisting the retailer network, consisting of VW,VWCV, Audi, Porsche, Bentley, Lamborghini, Seatand Skoda, with queries to ensure the bestcustomer experience- Trained in both Purchase and Contract Hire whichenables me to assist our retailer network moreeffectively.Identifying opportunities for improvement andsupporting key initiatives as business areaUse wide range of programs i.e. COL, SAP, SLIto achieve our daily targetsUnderstanding of the FCA Regulations, DataProtection Act and Consumer Credit ActCross-departmental support when required incustomer service, re-finance, and retail contracthire.

Milton Keynes, England, United Kingdom

Took part in a nationwide annual challenge set by the Technology, Media & Telecommunications (TMT) team at Deloitte. Worked In a team of 6 to come up with an innovative service, disruptive content or a new hardware product based on current industry trends. Presented our Idea in the Grand Final at London to a panel of industry experts and an audience of TMT professionals, coming 2nd out of 70+ contestants.

Bachelor Of Engineering - Be, Civil Engineering

Education record

2 A-Levels in Mathematics with statistics and IT and a BTEC D* in Applied Sciences