Mobius Services is a team of company improvement consultants who design and deliver effective and sustainable business performance improvement projects and corporate transformation programmes.I was hired on a short-term basis to work with a major UK hotel chain and tasked to review data relating to maintenance activities and understand why Work Order cancellation rates were high.• Reviewed Work Order data provided then determined and agreed a representative subset of data to focus on• Compared the data to records on the clients own Work Order management system to better understand the process and identify common themes/issues• Identified common themes and presented initial summary findings in graphical format• Was retained to review a later subset as a comparison to test my initial findings and report on any changes as a result of initiatives already undertaken by the client• Presented my findings and recommendations to the operational senior management team ensuring that all stakeholder perspectives were represented

Joined to assist the business in post COVID recovery• Researched, recommended and deployed cloud-hosted Job Management system (Synchroteam) including migration of data from manual records• Worked with external finance colleagues to improve financial management and reporting in Xero finance application and introduced Hubdoc app to improve capture of expenses• Deployed Zero-code application (Zapier) to automate lead management, lead response and sales pipeline reporting to provide improve management visibility and prioritisation• Re-configured Capsule CRM application to improve management oversight and encourage migration from paper-based systems

• Tasked with the retention of key named accounts with combined revenues in excess of £7 million• Exceeded targets for the retention of existing client account revenues• Led a significant software integration contract with a large SI through a challenging period to a successful conclusion • Negotiated end-of life support of critical systems with a national infrastructure provider• Successfully negotiated the transition of key contracts through a period of significant change

• Primarily responsible for management and new business development within key accounts• Consistent record of meeting/exceeding set margin and key performance (KPI) targets• Managed and grew three unique, complex contracts with revenues in excess of £6 million• Grew revenues in another account from £200,000 to £1.6 million

• Primarily responsible for sales into named accounts in local government.• Led a complex two-year campaign, from bid to in-life, to win one of the company’s largest managed service contracts worth in excess of £12 million • Managed the company’s first managed service contract worth in excess of £1 million per annum through implementation to in-life status

• Headhunted to drive sales into key Central Government accounts and frameworks• Exceeded targets and delivered revenues in excess of £6 million• Led a number of large Central Government and large enterprise bids• Direct sales role selling through channel partners and into large systems integrators

• Primarily led new business development in Central Government & outsource markets • Generated revenues in excess of £3 million and established Kyocera on major frameworks• Direct sales role selling through channel partners and large systems integrators

• Responsible for the pro-active development of business worth in excess of £12 million. • Won XMA’s largest single hardware contract worth over £3 million per annum

• Responsible for developing major framework contracts and new business• Mentored four Internal Account Managers to increase sales and profitability

• Responsible for development of XMA’s Higher and Further Education business.• Increased business from £200,000 to £1.2 million at margins above company average