Christopher Gardner-Fernandez Email & Phone Number

Miami-Fort Lauderdale Area

Miramar, Florida, United States

Orlando, Florida Area

- Short-term, contract position - Position was Virtual / Telecommute- Worked with stakeholders to design and develop eLearning modules along with other training content. - Conducted detailed needs analysis, design, development, delivery and evaluation of skills and knowledge training.• Designed and developed eLearning modules using authoring tools such as Captivate 8, Snagit, and Adobe Acrobat.- Worked with end users to validate training materials and ensured that resources align with the needs of the organization.- Conducted “Train-the-Trainer” sessions for IT client groups at technical call centers and other pertinent stakeholders.

Miami/Fort Lauderdale Area

Served as project manager for all training development and coordination of instructor facilitation.Worked with stakeholders to develop learning objectives and to define measurable learning outcomes. Analyzed and identified performance/training gaps using ADDIE processes such as Needs Assessment and Learner Analysis.Designed and developed training materials such as storyboards, curriculum maps, facilitator guides, workbooks, role plays, and assessments.Networked closely with university faculty in Instructional Design programs to determine emerging trends in eLearning and mLearning.Weighed factors such as Cost/Benefit Analysis and ROI to determine training deliverables and instructional delivery strategies.Applied Adult Learning and Educational Psychology principles to develop engaging and dynamic training across multiple delivery platforms: ILT, VILT, Blended and eLearning.Served as the Administrator for the organization’s SharePoint and Learning Management Systems.Facilitated Train-the-Trainer and ID authoring software workshops for Instructional Designers, Trainers and other eLearning professionals.

Fort Lauderdale, Fl

Responsible for ensuring curricula for multiple lines of business were maintained and revised due to changes in technical systems, marketing initiatives and regulatory compliance requirements. Coordinated closely with teams of other Instructional Designers, Subject Matter Experts and various stakeholders to ensure needed training was developed or revised in order to meet learning objectives while ensuring appropriate grounded instructional strategies were utilized. . Developed and administered team's SharePoint and other cloud-based resources. Served on several advisory committees relating to new eLearning technologies and cloud-based multimedia platforms.

Greater Atlanta Area

• Responsible for working with Project Managers to successfully develop training programs for both UPS Call Center and Client Customer Service Representatives globally across all business units.• Analyze information maps to clarify and establish instructional goals.• Evaluate internal and third-party client documentation such as Project Definition, Functional Requirements, wireframes and other source documents to understand enterprise initiatives to create material that effectively communicates enhancements and new products to new and existing global agents.• Interview SMEs and other stakeholders to collect necessary data to define desired learning outcomes.• Determine the desired learning objectives and create a detailed course outline.• Identify required resources to meet learning objectives.• Define the level of detail and knowledge requirements necessary to successfully create the training program: knowledge objects, live and simulated system/database interactions, multi-media scenarios, and graphics.• Standard ISD processes, such as the ADDIE learning model, are used to design and develop custom business process and systems training programs including instructor-led and e-learning courses. • Responsible for working with Subject Matter Experts (SME) and Information Mapping tools to assess information, determine impacts and identify skills gaps. • Responsible for learning and testing proprietary systems and software to identify training needs, determine scope and create interactive learning tools.

Orlando, Florida Area

Managed public computer and classroom area operations for the Orlando Public Library System. Led a team of Instructional Technology Specialists to create curricula that adheres to a formal instructional design process. Also, led a team of technical trainers to deliver instructional content in both classroom and online environments. The department is responsible for developing and maintaining over 200 unique technology courses, many of which are offered in English, Spanish, and Haitian Creole.

Orlando, Florida Area

Provided technical assistance to faculty and staff from over 60 client universities with Learning Management Systems software, administrative applications, and other computer-based learning technologies. Assisted instructors in course development and management of online learning software. Provided technical support for LMS servers and networks hosted by organization.Offered numerous accolades for providing superior customer service to clients and colleagues.

Master Of Science In Education(M.S.Ed.), Instructional Design & Technology

Activities and Societies: Graduate Assistant - Co-managed Instructional Technology & Design Lab for College of Education

Bachelor Of Science (B.S.C.S.), Computer Science (Minor In Social Work)

Activities and Societies: Phi Alpha Honor SocietyAlpha Sigma Lambda Honor SocietyPi Delta Phi Honor SocietyNational Association of Social.