Isaac D. Email & Phone Number

TBD

Various

- Deliver technical writing products with a focus on clean, attractive, and minimal design- Ghost writing with a focus on matching existing styles and delivering regular content- Lead author on numerous cost analysis and feasibility studiesThis position has allowed me to work on a wide range of projects for government agencies and small businesses..

Greater Toronto Area, Canada

- Collaborate with stakeholders to create API and Product documentation- Manage project needs to deliver quality documentation- Develop process and tooling improvements to solve team challengesThis position has empowered me to manage documentation projects for a wide number of products and teams.Collaboration: Embedded directly with Engineers, Product.

- Used industry standard tools (Oxygen), models (DITA), and platforms (SDL Tridion)- Assisted localization teams to create documentation for a worldwide audience- Worked with engineers to improve usability of software productsSimilar responsibilities to when I was a full time employee.

Toronto, Canada Area

- Deliver regular (weekly/bi-weekly) product release notes for multiple teams- Work with trainers & SMEs to develop a wide range of training materials- Manage a multi-platform document library & knowledge baseThis position gave me the opportunity to create content for several teams operating across the US & Canada. Training: I worked closely with trainers.

Taipei City, Taiwan

- Used industry standard tools (Oxygen), models (DITA), and platforms (SDL Tridion)- Assisted localization teams to create documentation for a worldwide audience- Worked with engineers to improve usability of software productsWhile in this position, I was involved in the design and creation of marketing materials, packaging, and user guides for over a.

Greater Grand Rapids, Michigan Area

- Developed a suite of customized software tools that increased organizational efficiency- Assisted in the resolution of high-risk network issues across the entire US- Wrote, edited, and expanded internal policies and documentationWhile in this position, I was a co-lead on an inter-organizational “quick-response” team which provided network operations.

Greater Grand Rapids, Michigan Area

- Coordinated with software developers to adapt large-scale systems for organizational needs- Developed a software framework used to improve interdepartmental communication- Designed standards to help unify documentation across departmentsWhile at this position, I was directly responsible for the creation, development, and management of business analysis.

Iksan, Jeollabuk-do, Korea

- Provided support for the administration of an English Department with over 15 employees- Adapted classroom environments to a wide range of student needs and learning styles- Designed, developed, and adapted an engaging multi-year curriculumDuring this time, I taught a wide wide range of ages (kindergarten - adult), language levels(A1-C1), and classroom.