Isaac D. Email & Phone Number

TBD

Various

- Deliver technical writing products with a focus on clean, attractive, and minimal design- Ghost writing with a focus on matching existing styles and delivering regular content- Lead author on numerous cost analysis and feasibility studiesThis position has allowed me to work on a wide range of projects for government agencies and small businesses. Projects have covered writing and editing, business analysis, website and software development, graphic design, and some video… Show more - Deliver technical writing products with a focus on clean, attractive, and minimal design- Ghost writing with a focus on matching existing styles and delivering regular content- Lead author on numerous cost analysis and feasibility studiesThis position has allowed me to work on a wide range of projects for government agencies and small businesses. Projects have covered writing and editing, business analysis, website and software development, graphic design, and some video production. I've had experience working alone, with sub-contractors, and with SMEs. I make an effort to communicate clearly and often with stakeholders in order to ensure project deadlines are met, expectations are clear, and possible issues are quickly resolved. I have a focus on clean and minimalist design for my projects, and strive to delivering a clear and concise prose style, but I have no issue matching client expectations, or existing style guides. Show less

Greater Toronto Area, Canada

- Collaborate with stakeholders to create API and Product documentation- Manage project needs to deliver quality documentation- Develop process and tooling improvements to solve team challengesThis position has empowered me to manage documentation projects for a wide number of products and teams.Collaboration: Embedded directly with Engineers, Product Managers, and other stakeholders, I’ve gained a reputation for quickly producing excellent documentation. Additionally, I… Show more - Collaborate with stakeholders to create API and Product documentation- Manage project needs to deliver quality documentation- Develop process and tooling improvements to solve team challengesThis position has empowered me to manage documentation projects for a wide number of products and teams.Collaboration: Embedded directly with Engineers, Product Managers, and other stakeholders, I’ve gained a reputation for quickly producing excellent documentation. Additionally, I regularly work with other technical writers to stay aware of upcoming projects in different product areas.Management: My technical skills have allowed me to quickly orient myself with new features and products. While working on content, I also regularly balance the needs of customers, project stakeholders, and a busy writer schedule to ensure that content is delivered on time and in a manager to provide the greatest benefit to users.Aptitude: I have been able to produce new technical and process solutions to existing roadblocks. This includes changes that have drastically reduced the effort to produce release notes, improvements to the structure and publishing of API documentation, and updates to internal processes that have improved how the documentation team operates. Show less

- Used industry standard tools (Oxygen), models (DITA), and platforms (SDL Tridion)- Assisted localization teams to create documentation for a worldwide audience- Worked with engineers to improve usability of software productsSimilar responsibilities to when I was a full time employee.

Toronto, Canada Area

- Deliver regular (weekly/bi-weekly) product release notes for multiple teams- Work with trainers & SMEs to develop a wide range of training materials- Manage a multi-platform document library & knowledge baseThis position gave me the opportunity to create content for several teams operating across the US & Canada. Training: I worked closely with trainers, instructional designers, and SMEs to develop and deliver powerful and effective training materials.Product: I… Show more - Deliver regular (weekly/bi-weekly) product release notes for multiple teams- Work with trainers & SMEs to develop a wide range of training materials- Manage a multi-platform document library & knowledge baseThis position gave me the opportunity to create content for several teams operating across the US & Canada. Training: I worked closely with trainers, instructional designers, and SMEs to develop and deliver powerful and effective training materials.Product: I regularly delivered clear and stylish release notes for a variety of software products. When needed, I also developed clear and simple explainer documents used for internal & external audiences.Marketing & UI/UX: I delivered clear and easy to understand copy when needed. This also included UI strings in both English & French. Show less

Taipei City, Taiwan

- Used industry standard tools (Oxygen), models (DITA), and platforms (SDL Tridion)- Assisted localization teams to create documentation for a worldwide audience- Worked with engineers to improve usability of software productsWhile in this position, I was involved in the design and creation of marketing materials, packaging, and user guides for over a dozen hardware products. I was also responsible for multiple smaller projects including FAQs, GUI strings, how-to guides, legal… Show more - Used industry standard tools (Oxygen), models (DITA), and platforms (SDL Tridion)- Assisted localization teams to create documentation for a worldwide audience- Worked with engineers to improve usability of software productsWhile in this position, I was involved in the design and creation of marketing materials, packaging, and user guides for over a dozen hardware products. I was also responsible for multiple smaller projects including FAQs, GUI strings, how-to guides, legal notices, press releases, update release notes, system logs, and website content. I regularly worked with an extensive localization team to ensure my creations were localized into over 20 languages. I participated in weekly style meetings with a team of other writers to ensure our style was kept consistent between projects and our guidelines adapted to changes. I was involved with updating and improving the team’s XML boilerplate library within my first 3 months. Show less

Greater Grand Rapids, Michigan Area

- Developed a suite of customized software tools that increased organizational efficiency- Assisted in the resolution of high-risk network issues across the entire US- Wrote, edited, and expanded internal policies and documentationWhile in this position, I was a co-lead on an inter-organizational “quick-response” team which provided network operations support for a large federal agency. My responsibilities changed daily, but usually covered software development, technical… Show more - Developed a suite of customized software tools that increased organizational efficiency- Assisted in the resolution of high-risk network issues across the entire US- Wrote, edited, and expanded internal policies and documentationWhile in this position, I was a co-lead on an inter-organizational “quick-response” team which provided network operations support for a large federal agency. My responsibilities changed daily, but usually covered software development, technical writing, monitoring systems, tracking and troubleshooting issues, and asset management. My daily tasks included software development, technical writing, and tracking long-term trends across the entire US. I was directly responsible for the development of a wide range of innovative software tools, internal policies, and the implementation of a solid training program.. Show less

Greater Grand Rapids, Michigan Area

- Coordinated with software developers to adapt large-scale systems for organizational needs- Developed a software framework used to improve interdepartmental communication- Designed standards to help unify documentation across departmentsWhile at this position, I was directly responsible for the creation, development, and management of business analysis and technical writing projects. I worked with teams and SMEs to create style guides, software frameworks, and both internal… Show more - Coordinated with software developers to adapt large-scale systems for organizational needs- Developed a software framework used to improve interdepartmental communication- Designed standards to help unify documentation across departmentsWhile at this position, I was directly responsible for the creation, development, and management of business analysis and technical writing projects. I worked with teams and SMEs to create style guides, software frameworks, and both internal and external facing documentation.I was also integral in the development of a communications framework which leveraged existing technologies to increase transparency and interdepartmental communications. Show less

Iksan, Jeollabuk-Do, Korea

- Provided support for the administration of an English Department with over 15 employees- Adapted classroom environments to a wide range of student needs and learning styles- Designed, developed, and adapted an engaging multi-year curriculumDuring this time, I taught a wide wide range of ages (kindergarten - adult), language levels(A1-C1), and classroom sizes (1-35). I was also responsible for the development, adaption, and success of a well-received multi-tiered curriculum… Show more - Provided support for the administration of an English Department with over 15 employees- Adapted classroom environments to a wide range of student needs and learning styles- Designed, developed, and adapted an engaging multi-year curriculumDuring this time, I taught a wide wide range of ages (kindergarten - adult), language levels(A1-C1), and classroom sizes (1-35). I was also responsible for the development, adaption, and success of a well-received multi-tiered curriculum. Additionally, I was also responsible for the direction of several semester-long projects which impacted provincial policies. This position gave me my first experiences with living outside the US, dealing with incredibly short deadlines, and managing projects with little to no oversight. Show less