Ivan Espinoza Email & Phone Number

Albuquerque, New Mexico, United States

● Work closely with Project Manager, project sponsor, application owners, IT, and business analysts to test programs, correct errors and make necessary modifications; develop methods for integrating different products.● Assist with Episys database maintenance schedules and updates to the software provided by Symitar/MDT. Works as liaison between RGCU and our service bureau for ticket resolution. Develops enhancements and reports utilizing PowerOn, SQL, and Crystal Reports. Develops application goals.● Identify and resolve application issues. Continually tune applications and code to enhance performance on existing databases and applications. Work directly with vendors and business analysts to complete upgrades and enhancements.● Explore ways to utilize the capabilities of our current applications to enhance the user experience for our employees and members. Help to identify opportunities to improve processes.

Albuquerque, New Mexico, United States

● Install, modify, and repair personal computer hardware and software systems, and provide technical assistance and training to system users.● Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, ticketing, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interview users to collect information about problems and lead users through diagnostic procedures to determine source error. ● Log and track tickets using a problem management database and maintain history records and related problem documentation. Provide updates, statuses, and completion information to managers, problem request tracking system, and/or users via voicemail, e-mail, or in-person communication. ● Consult with programmers to explain software errors or to recommend changes to programs. Call software and hardware vendors to request service regarding defective products. ● Assist with installs, upgrades, and configure network printing, directory structures, rights, security, software and files services. Inspect personal computer equipment and read order sheets that list user requirements to prepare computers for delivery. Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises. ● Load specified software packages such as operating systems, work processing, or spreadsheet programs into the computer. Enter commands and observe system functions to verify correct system operation.

Albuquerque, New Mexico, United States

● Compute, classify, record, and verify numerical data for use in maintaining accounting records.● Prepare general ledger reconciliation, examine outstanding items and discrepancies and ensure adequate follow-up to clear outstanding items. Collect, organize, interpret and summarize data of various types into proper format. ● Receive daily work, balance individual work to subtotals, classify totals per ledger accounts, and prepare cash clearing schedule. Post, check, and proof entries to general ledger and other accounts. Update records and post end-of-month entries to include accruals, prepaid, depreciation, etc. ● Verify and post details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases. Prepare general ledger reconciliation, examine outstanding items and discrepancies, and ensure adequate follow-up to clear outstanding items. ● Reconcile ATM/debit card and check disputes to the general ledger account. Daily reconcilement of front and back office entries to the general ledger including checks received and issued.● Compile, sort, and file documents, such as invoices and payments, substantiating business transactions. Enter and maintain the Fixed Assets within the Wisdom Accounting Software.

Albuquerque, New Mexico, United States

● Provide Excellent Member Service through friendly and efficient service, assistance with complex transactions, and the handling of sensitive member relations issues. ● Ensure employees adhere to company policies and procedures, provide quality leadership, assign duties, create schedules, problem resolution, ensure the accuracy of cash dispensers and vault, assist the teller line with questions or complex transactions, refer products and services, and complete member transactions.● Foster a team environment, ensure service standards are implemented and excellent member service is given at all times. Supervise the activities within the department by assigning duties, creating work schedules, and answering questions. ● Develop a strong sales culture through training and monitoring. Explain policies and procedures to members and employees.

Albuquerque, New Mexico

Report to Executive Director and provide support in upgrading Global Ties Albuquerque’s technological systems.Responsibilities include: serve as Salesforce Administrator in transition from previous CRM to Salesforce NPSP; facilitate the tracking of resources, contacts, membership, volunteers, and donors; redesign and modernize website and improve integration with social media; update cloud-based document sharing and backup systems.

Albuquerque, New Mexico Area

Completed Deep Dive Coding's Java/Android/Salesforce Coding Bootcamp.