Ifeoma Ogbugo Email & Phone Number

Lagos State, Nigeria

• Act as the first point of contact for all internaland external customer queries and complaintsreceives via channels such as email, socialmedia, chat, etc.
• Ensure all queries, complaints and inquiries oncompany's products and services from existingand new customers are effectively andadequately resolved/answered within set SLAsSend out customer feedback surveys.
• Data collection/record keeping of customer'sinteraction.
• Generating sales lead that improvescustomer retention

Lagos State, Nigeria

Developing strong, enduring relationships with new, existing, and potential clients to deepen relationships, resolve issues,identify opportunities, and increase client retention ratio significantly. Orchestrating all functions, including cross-selling and up-selling products; collating reports; social media handling;evaluating and prioritizing customer.

Handling of Customers transactions such as cash deposits and withdrawals ATM management and balancing Drawer balancing and Account Reconciliation Selling of Banks Products to customers/walk in Customers

Handling of Customers Complaints and Enquiries Inbound/Outband calls treating various customers questions on/about a product/seviceTrouble shooting/Escalating problems to the appropriate body profering possible solutions.

Uyo, Akwaibom State

Assistant to The Medical director of the ministry during Sport Festival of the stateData recording and analysis of Casualities(if any) Keeping inventory of Medical items/equipments supplied to the unit. Writing of report.

Bachelor'S Degree, Applied Chemistry (Pharmaceutical Science Option)

Activities and Societies: Vice President Student Chemical Society of Nigera(SCSN) 2014/2015 Session, Nigerian Institute for Food Science.

Education record

Activities and Societies: Debate Club