Ifeoma Onyemachi Email & Phone Number

Lagos, Nigeria

• Supports the design and implementation of organizational effectiveness programs such as employee engagement surveys, recruiting processes and procedures, change management initiatives, and talent management processes.• Participates in collaboration meetings between functional groups and HR to assess the current state of Beacon Power Services and identify potential solutions to meet business needs.• Supports the development and execution of projects within the organization.• Creates and tracks success criteria for Beacon Power Services organizational engagement programs, processes, and procedures.• In partnership with the HR Director, helped to identify the vision and long-term goals and objectives of the department including process improvements or redesign to improve performance.• Participates in the implementation of internal and external procedures for improving manual and automated processing of personnel reports.

Lagos

• Provided exceptional support to managers and co-workers, thereby increasing the overall efficiency of the office by 30%.•Successfully interviewed, hired, and trained 5 individuals for the customer support team within a tight deadline.• Collaborated with other departments of the company in order to centralize the database for easy retrieval of information.• Introduced a user-friendly electronic filing system, which reduced file retrieval time by 30%.• Improved relations between employees and management, by effectively implementing team-building activities.•Negotiated with suppliers concerning the cost of office equipment and secured a cost reduction of 30%.

• General Administration• Office Management• Customer Support and Administration• Document/Data Control and Management• Work Process Coordination• Human Capital Management• Communications Management

Ikeja, Lagos State

• Developed and actualized customer service initiatives to decrease wait times by 30%.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Sourced for new sales opportunities through inbound lead follow-up and outbound cold calls and emails.• Routed qualified opportunities to the appropriate sales executives for further development and closure.• Maintained and expanded database of prospects by 60% within my assigned territory.

Gbagada, Lagos State

• Preparation of reports: Customer Service, Training evaluation, Marketing (Online, Hard copies, One-on-one incoming and outgoing marketing calls)• Clients Profiling and Evaluation.• Work with Group marketing to develop marketing campaigns to support Sales Strategy. Generate new business and raise awareness of other company products.• Identify requirements for new Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.• Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.• Provide regular feedback to senior management about marketplace and competitor activity.• Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.• Work with and Group marketing products & services to anticipate and potentially lead the market.• Apply Company’s wide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off.• Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge• Respond to the client queries regarding the products in a timely fashion.• Develop business proposals for new and existing customers.• Prepare the annual marketing budget and track the expenses against the budget. • Develop in-depth knowledge ab out business development practices, marketing activities, prospective clients and industry trends. • Coordination and Management of Training Programmes.• Prepare letter and information package to prospects.

Bachelor Of Science, Economics

High School, Arts

Activities and Societies: Debate, Drama, Singing

Master Of Business Administration - Mba