Dean Hooker, Mba Email & Phone Number

Florida, United States

*Managed over 50 daily communications using Salesforce CRM, achieving an average of 14 purchases per month, exceeding the goal of 6-8.*Spearheaded multi-department initiatives to increase lead generation.*Negotiated customer offers, achieving price reductions of 5%-20% below expectations.*Maintained high customer satisfaction, resulting in an 80% increase.

Orlando, Florida, United States

Miami, FL & Remote

*Created and led "The Download," a weekly meeting that boosted team morale and performance by 32%.*Conducted performance evaluations and participated in the internal interviewing process.*Supervised a team of 15 advisors, leading to a consistent surpassing of metric goals for six quarters.*Awarded an end-of-year performance bonus, recognized as one of.

• Career Development September
• Placed in department to aide in achieving job placement goals.
• Applied learned concepts to boost morale, effort and focus.
• Negotiated affiliation agreement with Tenet Health Systems to establish an internship program.General Studies Instructor March - September 2009
• Assisted students taking self-paced programs in the following areas; Microsoft Office, QuickBooks, Medical Billing and Coding, and Health Insurance.
• Motivated learners to complete programs, and to diligent in achieving personal goals.

Ft. Lauderdale

• Offered professional development guidance to high school students, college students and other individuals; while helping clients identify and realize career goals through personal consultation. Key Accomplishments
• Established rapport with students providing a solid connection between student and University
• Coached students to frame, pursue, and meet professional/career goals
• Conceived, proposed, created, and delivered additional educational outreach opportunities (e.g., podcasts, seminar series, guest lecturers)
• Identified student issues that required specialized departmental action and provided immediate routing to those departments and provided timely and accurate execution of assigned administrative and other duties

Ft. Lauderdale

• Helped students examine school programs, recognize their academic strengths and select a major.Key Accomplishments
• Managed a one hundred and fifty student cohort and provided quality customer service through academic advising
• Served as new hire Mentor to academic advisors and tracked Protégé progress through call monitoring and task evaluation
• Empowered students to strive to meet all academic goals and to keep all commitments

Miami Gardens

• Preliminary evaluation of transferable college credits.
• Counseled students in recruiting and retention efforts.
• Designed shared document tracking spreadsheet and managed online application databases and developed training material for on-line application retrieval.
• Ensured that assigned students successfully began the academic term and progress toward graduation.
• Public presentations - Oral, PowerPoint, individual or in groups.
• Organized recruitment visits throughout the U.S.

Master Of Arts (M.A.), Organizational Management

Six Sigma White Belt, Business Administration And Management, General

Bachelor Of Science (B.S.), Business