Currently associated with Sea Prince Logistics LLC as Head Operations & Business Development. Gained significant exposure in handling Business Operations & Inventory Control as 3rd Party Logistics and Freight Forwarding. Being customer centric towards both Internal & External and heading all departments of the office and complete operations of warehouse in Jebel Ali Free Zone. Prior to this my 15 Glorious Years was a rich experience in Business Operations of Contact Center Operations primarily with Telecom Operators – Etisalat in UAE & Airtel India Have an in-depth knowledge on Business Management and Customer Service Delivery with my previous stint of working for telecom operations. Deftness in controlling delivering high-quality customer experience, elevating customer satisfaction, while adhering to SLAs & Managing cost-effective operations. Experience in developing procedures & service standards for Business Excellence. Adept in monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Adroit in leading, mentoring & supervising the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Possess excellent planning & interpersonal skills.