Directed a two-person Bradley crew; oversaw the training, development, and operational deployment readiness, emphasizing movement and operations in various environments; managed equipment and weapon systems valued at $3M+• Assisted Platoon Leader conduct monthly sensitive items and basic issue items layout ensuring 100% accountability of equipment.• Conducted training sessions once per week for over two years, to around 25+ soldiers.• As Maintenance NCO for two rotations (Korea & Germany ) ensured the platoons vehicle were ready for transportation, including 100% of vehicles are fully mission capable and compliant with Agricultural inspections.

As a main task was to reconciliate hundreds of return order to ensure goods were being received at Distribution centers, and to create a process to reconciliate return orders from there on, collaborated with different teams in order to ensure a smooth reverse logistics process.• Utilized data analytics to identify the break in the return process, worked with 3PL’s, distribution centers to reconciliate hundreds of orders in backlog.• Collaborated with cross-functional teams (warehouse, customer service) and suppliers to implement process improvements, resulting in a streamlined process that ensures Office Depot has accountability of all return orders and refunds to customers.

Led the development and maintenance of process documentation for team tasks, resulting in a 30% reduction in process errors and a 20% increase in task efficiency.• Utilized Ariba to meticulously review and approve purchase requisitions, ensuring compliance and accuracy, processing an average of 50 requisitions per day.• Proactively sought out opportunities to optimize procurement processes.• Collaborated with requestors to streamline and assist in the creation of purchase orders, reducing processing time by 15% and enhancing overall order accuracy.• Managed the invoice reconciliation process, achieving a 95% accuracy rate and resolving discrepancies within a 24-hour timeframe, contributing to improved financial accuracy and vendor relationships.

Led a specialized team in handling high-visibility material requests using a variety of software including SAP, Salesforce, consistently achieving timely and effective resolutions, which enhanced customer satisfaction and retention rates.• Collaborated seamlessly with various teams within HP to create purchase orders and ship materials according to service level agreements, including next flight out, international and hand carry orders.• Proficiently created both domestic and international purchase orders, overseeing an annual procurement budget of $2M and consistently achieving on-time delivery while optimizing costs• Worked with planners, buyers, and regional managers to address breach of SLA and conduct root cause analysis and subsequent action plan.

Managed high-visibility parts escalations in time-sensitive scenarios, ensuring rapid resolutions and customer satisfaction while significantly reducing downtime and enhancing operational efficiency.• Diligently resolved various requests to maintain seamless communication between the supply chain and field operations, enhancing overall coordination and ensuring the timely delivery of critical components• Managed the shipping process, including tracking and communication with relevant stakeholders, ensuring transparency and timely delivery of materials, which contributed to a 15% reduction in shipping delays.• Proficiently created domestic and international purchase orders, handling an annual procurement budget of $2M, optimizing costs, maintaining on-time delivery, and adhering to compliance regulations• Organized the shipment of urgent hand-carry processes, guaranteeing the timely delivery of critical items, domestically and internationally.

Effectively led day-to-day operations of a dynamic team of 15+, ensuring seamless workflow, maintaining high team morale, and consistently meeting key performance indicators, resulting in a 10% increase in team productivity• Served as the first point of contact for agents on the floor, addressing their inquiries and issues promptly, which streamlined communication, reduced response times, and bolstered team collaboration.• Proficiently created purchase orders when necessary, facilitating the procurement of essential materials and services• Conducted regular coaching and feedback sessions for individuals and teams, cultivating a culture of continuous improvement and enhancing overall team performance.• Played a crucial role in collecting and summarizing monthly metrics including KPI’s, providing actionable insights and recommendations that contributed to informed decision-making and process optimization.

Proficiently managed incoming material escalations using several transactions via SAP, ensuring timely resolution, and maintaining a high standard of customer service, resulting in a 15% reduction in ticket response time.• Sourced materials from the appropriate location based on contractual agreements, using SAP in conjunction with coordination from third party logistics.• Successfully handled and tracked same-day deliveries, maintaining proactive communication with field personnel to ensure on-time and efficient deliveries.

• Handle incoming calls for technical support Cable, Phone, Internet• If needed schedule appointments for repair visit• Floor Support helping teammates

• Handle incoming calls for technical support.• Assist Customers with billing questions• Provide information on latest company offers• Floor Support helping teammates