Ignacio Gutierrez

Ignacio Gutierrez Email and Phone Number

Director, Smart Automation Delivery at Experian @ Experian
costa mesa, california, united states
Ignacio Gutierrez's Location
Chicago, Illinois, United States, United States
Ignacio Gutierrez's Contact Details

Ignacio Gutierrez work email

Ignacio Gutierrez personal email

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About Ignacio Gutierrez

At Experian, our Smart Automation initiatives are transforming operations, having developed and led a team that delivers innovative solutions. With a foundation in Lean Six Sigma and a robust skill set in Customer Relationship Management and consulting, my role as Director has been pivotal in driving substantial efficiencies. The cultural shift towards embracing new technologies and the adoption of continuous improvement strategies have been central to our success. Our team's efforts have generated significant savings, illustrating the power of marrying automation with process excellence. Through collaboration and a deep understanding of automation's potential, I am committed to fostering an environment where innovation thrives.

Ignacio Gutierrez's Current Company Details
Experian

Experian

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Director, Smart Automation Delivery at Experian
costa mesa, california, united states
Website:
experian.com
Employees:
14451
Ignacio Gutierrez Work Experience Details
  • Experian
    Director, Smart Automation Delivery
    Experian Apr 2022 - Present
    Costa Mesa, California, United States
  • Experian
    Smart Automation Delivery Manager
    Experian Mar 2020 - Apr 2022
    Costa Mesa, California, United States
  • Experian
    Robotic Process Automation Program Lead
    Experian Jul 2019 - Mar 2020
    Costa Rica
    • Create the team from scratch.• Build and sustain momentum on the technology being utilized.• Create a robust pipeline.• Be able to proficient deliver results after 1 year of incubation.• Creation of the Robotic Process Automation methodology.• Creation and maintenance of the Trackers• Perform Leader and Business Analyst roles.• Provide overview sessions to Business Unit leaders and stakeholders.• Provide administrative support to the engineers reporting to him• Ensure alignment with Experian Global standards on software development.
  • Experian
    Project Management Manager
    Experian Nov 2017 - Jul 2019
    Heredia, Costa Rica
    • Personally deliver Lean Six Sigma training to “belt” candidates and new hires. This will include Champion, new hire induction, Yellow-, Green-, and Black-belt candidates. • Lead Kaizen and Just Do It workshops to create quick wins and foster a culture of continuous improvement.• Understand, develop and apply global strategies to optimize processes and drive standardization across Experian globally with an initial focus on data operations processes across regions enabling improved time to file and quality resulting in positive Client, Customer and financial benefits.• Oversee and collaborate on the development, preparation, and presentation of productivity investment cases to ensure objectives, risks, benefits and approach are clearly articulated and embraced and regional and global levels.• Assess, design and implement improvements using advanced technologies such as Robotic Process Automation (RPA) and advanced analytics such as machine learning with the support of IT partners.• Aligning common practices and technology that should be used across regions to create operational scale.• Performing assessments utilizing analytical skills to understand internal client environments and associated optimization opportunities using a structured framework to enable opportunities to be qualified quickly and accurately.• Leverage Lean Six Sigma to enhance service delivery and related value stream activities• Support efforts to align to global standards for technology and processes that will allow Experian to leverage our scale by driving consistent practices and avoiding wasted cost/effort.• Develop and deploy internal controls and organizational metrics dashboards.Executive-level stakeholder engagement, explicit endorsement of recommended actions:• Group-level and Business Unit executives (Regional CEOs, Presidents, Managing Directors).
  • Experian
    Consultancy Business Analyst Ii
    Experian Aug 2015 - Nov 2017
    Heredia, Costa Rica
    • Provides technical consultation and expertise in the design and implementation of client programs.• Acts as primary technical liaison for the client, sales teams and other internal personnel in pre-sales consulting and project execution.• Assesses client business requirements, positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.• Identifies project and/or process issues and implements solutions to ensure adherence to deadlines and specifications. Recommends systemic modifications to improve processing efficiency.• Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.• May mentor and train new team members. Advises other team members regarding complicated project issues.• Works on problems of diverse scope. Uses generally defined practices and policies to obtain solutions.• Works under minimal supervision. Normally receives no instruction on routine work, general instructions on new assignments• Applies advanced skills in area of specialization to solve a wide range of difficult problems. Duties and tasks are varied and moderately complex.• Critiques customer specifications. Develops and executes project plans including program flows.• Develops mail population segments to meet customer marketing strategies.• Assesses and selects appropriate resources for program delivery.• Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.• Serves as project manager for program scheduling, operational personnel and departments.• Conducts final quality analysis on programs, reviewing accuracy of output.• Manages multiple accounts and programs simultaneously.• Prepares and processes program billing.
  • Experian Cheetahmail
    Account Manager
    Experian Cheetahmail Dec 2013 - Sep 2015
    Heredia, Costa Rica
  • Convergys
    Client Services Coordinator
    Convergys Dec 2012 - Nov 2013

Ignacio Gutierrez Skills

Client Relations Consulting Financial Reporting Account Management Email Marketing Lead Generation Digital Strategy Marketing Strategy B2b Digital Media

Ignacio Gutierrez Education Details

Frequently Asked Questions about Ignacio Gutierrez

What company does Ignacio Gutierrez work for?

Ignacio Gutierrez works for Experian

What is Ignacio Gutierrez's role at the current company?

Ignacio Gutierrez's current role is Director, Smart Automation Delivery at Experian.

What is Ignacio Gutierrez's email address?

Ignacio Gutierrez's email address is ig****@****gys.com

What schools did Ignacio Gutierrez attend?

Ignacio Gutierrez attended Universidad Latina De Costa Rica, Universidad Latina De Costa Rica.

What skills is Ignacio Gutierrez known for?

Ignacio Gutierrez has skills like Client Relations, Consulting, Financial Reporting, Account Management, Email Marketing, Lead Generation, Digital Strategy, Marketing Strategy, B2b, Digital Media.

Who are Ignacio Gutierrez's colleagues?

Ignacio Gutierrez's colleagues are Melanie Blagg, Kamohelo Motaung (Cdmp), Steven Kilsdonk, Lee Booth, Katie Dodd, Anna Ariffin, Vasil Moskov.

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