Ignacio Hidalgo Email & Phone Number

Madrid, Community Of Madrid, Spain

I provide medical and security assistance via phone and email in both English and Spanish in collaboration with the corresponding medical and security teams.My main responsibilities include:. Dealing with a high volume of queries on a daily basis in an efficient and timely manner. . Communicating with corporate clients, insurance companies, third party providers and the rest of our assistance centers following all the relevant internal procedures in order to send notifications, provide updates, obtain and send external and internal authorizations, book, amend and confirm appointments and get all the necessary information to ensure the best assistance for the customers.

Dublin City, County Dublin, Ireland

I was promoted to Senior Customer Support Advisor due to my extensive knowledge, especially of Casino product, and good results in terms of goals. I guided Customer Service agents to solve difficult situations contributing to maintain a high level of customer satisfaction.Delivering training and mentoring sessions was the other main task of my job.I also was responsible for spotting technical issues to be reported for their investigation and later solution.

Dublin City, County Dublin, Ireland

My duties included:- Solving players' queries via chat and email according to the established procedures.- Completing e-learning courses to keep updated on new procedures and policies.

Dublin City, County Dublin, Ireland

Key job responsibilities:- Chats, emails and inbound calls management in order to resolve any kind of issues regarding the website or players' account.- Contacting clients in order to keep them informed about different promotions.- Daily deposits and withdrawals management.- Contacting traders in order to resettle wrong settled bets.

Madrid, Community Of Madrid, Spain

Abac was a shopping center located in Alcalá street, Madrid. I started working as a cashier and was promoted to the Stationery area in less than a year becoming my Team Leader's right-hand. I was in charge of customer service, product display, stockroom management, cashier and toy shop back up as well as training and developing new staff.

Madrid, Community Of Madrid, Spain

I worked as a text assembler in order to digitize a History Magazine.Ensuring a good Image quality and correct spelling was essential before proceeding with the texts assembly.