Ignacio Leon Email & Phone Number

Senior Operations Leader with 10+ year of experience implementing multiple compliance initiatives and managing-managers in a director role. Proven track record building teams, departments and multiple site locations with sustained results. Implemented numerous compliance action plans, published process and procedure and business process improvements. Established and led succession and talent management planning by highlighting high potential candidates and investing via mentorship, workshops and direct coaching. Successfully delivered results in customer satisfaction, profit and loss management, compliance adherence, call monitoring, supply chain and business process efficiency. Experienced in strategic planning, underwriting analysis, cross-team collaboration, call center planning, product delivery, and executive level presentations. -Notable Recent Impacts:⭐️ Cost Reduction: Recognized by the Executive Committee for spearheading the "Declutter" initiative as an agile product owner, resulting in a 10% increase in FTE production and significant expense savings through the elimination of redundant reviews.⭐️ Published Procedures: Received accolades for leading a comprehensive review process that led to the implementation of over 190 procedure and policy changes, addressing critical overlaps and meeting audit requirements.⭐️ Competitive Intelligence: Commended by the Executive Team for enhancing customer satisfaction by 15% within three months through the design and implementation of a cross-departmental review process.Partnership Areas of Expertise:• Leadership Excellence: Proficient in steering departments and managing managers to achieve collective goals, fostering an environment of high morale, inclusivity, and seamless collaboration.• Regulatory & Compliance Control: Adept at navigating complex compliance landscapes, translating challenges into actionable solutions, and collaborating effectively with decision-makers to ensure regulatory compliance.• Cross-Team Collaboration: Skilled in bringing diverse groups together, promoting cross-functional collaboration, and aligning teams toward a shared vision to optimize processes and elevate customer experiences.Technical Proficiencies:⭐️ Tableau⭐️ Nexidia⭐️ Sharepoint⭐️ JabberExperience In:⭐️ Executive-Level Presentations⭐️ Internal & External Audit Representation⭐️ Risk Analysis⭐️ Call Center Planning / Speech Recognition⭐️ Succession and Talent Planning

Listed skills include Windows, Microsoft Excel, Microsoft Word, Customer Service, and 19 others.