Subdirector De Operaciones En Contact Center
CurrentGestión Contact Center en campañas digitales, aplicaciones móviles y productos bancarios, mejorando el indicador de NPS en mercado abierto e interno
Nov 2015 - Present
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Ignacio R. Email & Phone Number
Subdirector de operaciones en Contact Center
at
BBVA Bancomer
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Subdirector de operaciones en Contact Center
Location
Mexico
Company size
Who is Ignacio R.? Overview
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Quick answer
Ignacio R. is listed as Subdirector de operaciones en Contact Center at BBVA Bancomer, a with 11145 employees, based in Mexico. AeroLeads shows a matched LinkedIn profile for Ignacio R..
Ignacio R. previously worked as Gerente Calidad at Atento and Jefe Calidad at Totalplay. Ignacio R. holds Diplomado, Dirección Estratégica De Ventas from Tecnológico De Monterrey.
Company email context
Email format at BBVA Bancomer
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BBVA Bancomer
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Profile bio
About Ignacio R.
Experiencia en Contact Center (in house y BPO) Atención a clientes, Ventas, Cobranza, Calidad, Capacitación, ISO 9000.Mejorando el NPS e implementación de experiencia única
Current workplace
Ignacio R.'s current company
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Bbva Bancomer
5 roles
Ignacio R. work experience
A career timeline built from the work history available for this profile.
Gerente Calidad
Responsable del área de calidad en procesos de cobranza y atención a cliente bancario en la red de Contact Center Cobranza Bancomer
Dec 2011 - Oct 2015
Jefe Calidad
Gestión de calidad en call center, ventas (retail, cambaceo) atención a clientes, procesos de capacitación, experiencia del cliente (índice de promotores netos)
Mar 2009 - Oct 2011
Gerente Centro De Atencion Personalizado
Atención a clientes personalizado, ventas, retención y soporte técnico
Oct 2007 - Sep 2008
Account Manager
Operación de Call Center en áreas de Atención a Clientes (Telefónica, e-mail y chat), Cobranza, Ventas, Calidad, Auditorias y Sistemas de Gestión de la Calidad ISO
Feb 2000 - Oct 2007
Team & coworkers
Colleagues at BBVA Bancomer
Other employees you can reach at bbva.mx. View company contacts for 11145 employees →
CB
Christian Betancourt
Colleague at Bbva BancomerChihuahua, Mexico
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FN
Froylán Neri Mejía Vázquez
Colleague at Bbva BancomerBenito Juárez, Mexico City, Mexico
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SG
Sealtiel Garcia
Colleague at Bbva BancomerMexico
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FR
Francisco Robles Duque
Colleague at Bbva BancomerMorelos, Mexico
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OM
Oliver Martin
Colleague at Bbva BancomerBenito Juárez, Mexico City, Mexico
View →
GM
Gabriel Millan Ramos
Colleague at Bbva BancomerMexico City, Mexico
View →
CI
César Izmar Pantoja Chavero
Colleague at Bbva BancomerSan Juan Del Río, Querétaro, Mexico
View →
CM
Carlos Martinez
Colleague at Bbva BancomerAtizapán De Zaragoza, México, Mexico
View →
LE
Luis Enrique Correa Bocanegra
Colleague at Bbva BancomerMérida, Yucatán, Mexico
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NL
Nereyda Lopez Pastrana
Colleague at Bbva BancomerMexico
View →
Christian Betancourt
Colleague at Bbva BancomerChihuahua, Mexico
View →
FN
Froylán Neri Mejía Vázquez
Colleague at Bbva BancomerBenito Juárez, Mexico City, Mexico
View →
SG
Sealtiel Garcia
Colleague at Bbva BancomerMexico
View →
FR
Francisco Robles Duque
Colleague at Bbva BancomerMorelos, Mexico
View →
OM
Oliver Martin
Colleague at Bbva BancomerBenito Juárez, Mexico City, Mexico
View →
GM
Gabriel Millan Ramos
Colleague at Bbva BancomerMexico City, Mexico
View →
CI
César Izmar Pantoja Chavero
Colleague at Bbva BancomerSan Juan Del Río, Querétaro, Mexico
View →
CM
Carlos Martinez
Colleague at Bbva BancomerAtizapán De Zaragoza, México, Mexico
View →
LE
Luis Enrique Correa Bocanegra
Colleague at Bbva BancomerMérida, Yucatán, Mexico
View →
NL
Nereyda Lopez Pastrana
Colleague at Bbva BancomerMexico
View →
2 education records
Ignacio R. education
Diplomado, Dirección Estratégica De Ventas
Licenciado, Administración
FAQ
Frequently asked questions about Ignacio R.
Quick answers generated from the profile data available on this page.
What company does Ignacio R. work for?
Ignacio R. works for BBVA Bancomer.
What is Ignacio R.'s role at BBVA Bancomer?
Ignacio R. is listed as Subdirector de operaciones en Contact Center at BBVA Bancomer.
Where is Ignacio R. based?
Ignacio R. is based in Mexico while working with BBVA Bancomer.
What companies has Ignacio R. worked for?
Ignacio R. has worked for Bbva Bancomer, Atento, Totalplay, Nextel De México, and Teleperformance Mexico.
Who are Ignacio R.'s colleagues at BBVA Bancomer?
Ignacio R.'s colleagues at BBVA Bancomer include Christian Betancourt, Froylán Neri Mejía Vázquez, Sealtiel Garcia, Francisco Robles Duque, and Oliver Martin.
How can I contact Ignacio R.?
You can use AeroLeads to view verified contact signals for Ignacio R. at BBVA Bancomer, including work email, phone, and LinkedIn data when available.
What schools did Ignacio R. attend?
Ignacio R. holds Diplomado, Dirección Estratégica De Ventas from Tecnológico De Monterrey.
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