Ignacio Valdes Email & Phone Number

Chicago, Il, Us

Northbrook, Illinois, United States

Northbrook, Illinois, United States

United States

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environmentCollaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technologyMonitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiencyEvaluate applications and software patches for desktop applications to see if they will solve desktop issuesProvide remote hardware and software support for local and remote offices (over 700 users locally and over 25 locations remotely including Europe, Asia Pacific and Latin America)Image machines for new employees. Install necessary software for day-to-day business purposes. Test new images created by our imaging team to determine the stability of the image prior to releasing it in our environment Virtual machine configuration and troubleshootingMain point of contact in a group of 12; leading the team in all IT related issue, while maintaining the utmost customer service.Serve as the back-up for both tower leads whenever needed by assigning tickets accordingly, serving as the face of the team during meetings and handling escalations.

Lincolnwood, Il

Responsible for finding the trucking companies that physically move our clients’ freight using our proprietary technologyBuild and develop carrier relationships and negotiate competitive carrier rates while maintaining company revenue and margin goals.Ensure that freight is picked up, transported and delivered on time to meet and/or exceed our client’s expectations.Source and procure carrier services through negotiation on a spot or transactional basis while meeting individual, team, and company revenue margin goals

Glenview, Il

Experience in all phases of corporate quality, including requirements gathering, risk analysis, project planning, scheduling, and reportingLed process improvement projects that enabled operations meet and exceed quality standards and streamline processesWorked with Latin America and Caribbean warehouses to streamline and document new quality processes. Translated processes that were already in place from English to SpanishCreated and revised SOPs (Standard Operating Procedures), QRDs (Quality Related Documents), checklist and job aids that resulted in process consistency and reduced error disputes.Participated in several internal audits at warehouses and sales facilities as well as external ISO 9001:2015 audits to standardize and organize a more efficient workplace

Managed staff of 3 while maintaining superior customer satisfactionConducted phone and live demos showcasing 3 different warehouse management software used for consigned and non-consigned material to assist customers with product replenishmentWorked directly with sale, project management, inventory management and warehouses to ensure a successful launch of the program per customer installationTraveled to Canada, Mexico and throughout North America conducting implementations of the warehouse management software as well as conducted onsite training for customersProvided 100% customer satisfaction and support for customers who experienced issues after implementation

Managed antivirus server along with WSUS (Windows Server Update Services). Ensured that all machines were up-to-date to prevent vulnerabilitiesLed security camera project. Managed 15 warehouse locations that housed 2 servers each and 15-100 cameras per location. Worked directly with contractors to get cameras installed both in the US and Latin America and then configured and installed the IP cameras using ONSSi softwareCreated KITs (software packages) using Symantec WISE allowing one-button push installation of programs on user’s machines as opposed to a step by step manual installationAssisted level-2 support with unresolvable issues

Glenview, Il

Provided remote hardware and software support for local and remote offices (over 700 users locally and over 15 locations)Supported network applications, printers and servers. Configured HP and Visara printers by installing IP Address, Subnet Mask etc.Imaged machines for new employees using Ghost software as well as configured them for their use. Installed necessary software for day-to-day business purposesServer maintenance: Built and configured Windows 2000/20003 servers. Ran patches as well as updates. Performed file restores as well as mail restoration using ARCserve 11.5 backup softwareTraveled to and responsible for new location moves & conversions

Glenview, Il

Provided hardware and software support for local and remote officesProvided timely and thorough phone support for customers, employees and desk-side techniciansResponsibilities included documenting all incoming calls via RemedyAnswered; on average; 60-80 calls on a day-to-day basis while exercising 100% customer serviceServed as team lead for fellow Help Desk Technicians. Created Excel spreadsheets and maintained track of incoming call, hold time, time per call etc.

Chicago, Il

Managed staff of 4-6 employees while assuring 100% customer serviceMaintained accurate track of daily and weekly store income along with tracking daily and weekly paperworkConducted store audits/inventory to assure internal and external loss preventionProvided customer service and assisted with the sales of merchandise

Chicago, Il

Provided hardware and software support for local and remote officesProvided timely and thorough phone support for customers, employees and desk-side techniciansResponsibilities included building, documenting, loading, repairing, troubleshooting and updating laptops, desktops and software. Also supported customer e-mail and remote access to the networkMaintained network security as well as managed and created user accounts for access to our dealer web site and our network

Chicago, Il

Managed staff of 10-15 employees while providing excellent quality in customer serviceMaintained accurate track of daily as well as weekly store incomeInterviewed and hired candidates; trained them in customer service, register work and shipping & receivingCoordinated monthly inventories of merchandise resulting in a more organized store, with increased efficiency and productivity while also minimizing shrinkage 