Ignacio Valencia Email and Phone Number

Work with VMWare and AWS to stand up and maintain Windows Servers.Maintain and Patch Windows servers both on premisis and in the cloud.Create and modify active directory objects for servers, user accounts and service accounts across multiple domains. Work with IIS to troubleshoot issues for application development teams.Coordinate remediation of vulnerabilities leveraging crowdstrike.Manage EOL server security by standing up and implementing TrendMicro Deep Security Manager

Develop innovative methods to deliver software throughout the company by providing tools, or automating manual processes insuring tight deadlines can be met and repetitive tasks can be streamlined while adhering to current industry best practices and remaining up to date with the latest tech. Package software System Center Configuration Manager 2012 R2. Update and patch Citrix Servers and VMWare virtual machines. Work with various engineering teams, development teams, and support teams to improve software delivery from engineer to engineer, developer to developer, and engineer to support staff.

Develop innovative methods to deliver software throughout the company by providing tools, or automating manual processes insuring tight deadlines can be met and repetitive tasks can be streamlined while adhering to current industry best practices and remaining up to date with the latest tech. Package software System Center Configuration Manager 2012 R2. Update and patch Citrix Servers and VMWare virtual machines. Work with various engineering teams, development teams, and support teams to improve software delivery from engineer to engineer, developer to developer, and engineer to support staff.

Manage deployment and support of desktop systems in the region. Acted as mentor and trained local distributed desktop support technicians and contractors. Assisted Merger & Acquisition team integration of local sites and regional Field Case Managers (Nurses) Worked hand in hand with Operating Systems Deployment Engineering, Software Delivery Engineering, and Citrix Engineering Teams to identify and eliminate recurring issues through automation.

Manage deployment and support of desktop systems Field Case Managers (Nurses) Worked hand in hand with Operating Systems Deployment Engineering, Software Delivery Engineering, and Citrix Engineering Teams to identify and eliminate recurring issues through automation.

The Level 1 Support Team provided technical support to over 2000 end users in all divisions of Shamrock Foods Company. Supported a 24/7 work environment. Responsible for using decision making skills to triage helpdesk requests to ensure outages are prioritized over lower level issues or service requests. Talented at handling outages and direct technical and operational resources to work through the outage issues to resolution. Had outstanding communication skills and guided the operations personnel through work around options to maintain some level of operational performance during technical issues.ESSENTIAL DUTIES AND RESPONSIBILITIES:Capable of troubleshooting problems and performing root cause analysisHandling escalation and common IS follow up proceduresRecommending and implementing solutions

DEC 2009- DEC 2010: Service Desk Supervisor, International Security Assistance Force (ISAF) Joint Command (IJC), Kabul, Afghanistan● Service Desk Supervisor that initiated and resolved over 100 trouble tickets per day.● Supervised and trained an eight man watch team to include senior Non Commissioned Officers (NCO) and government contractors.● Responsible for the administration of the US networks and NATO networks within theater.● Oversaw 3000+ users, over 1000 computer systems, 700 IP Phones and 150 printers throughout the Kabul area.● Trained and directed two watch teams on new technology that was implemented into theater ensuring the Service Desk met its mission. Also, conducted training on Service Desk Express (SDE) Ticketing system 9.2/9.8, Account Creations via Active Directory, Computer Client creations via Active Directory, mapping of network printers, adding printers to the print server (Windows Server 2003), DHCP reservations via Server 2003, Imaging using Norton Ghost 11 and various other service desk related tasks. SEP 2003 - SEP 2007: U.S. NAVY Information Systems TechnicianTransmission Systems Technician (TST) Supervisor USS Tarawa: As TST supervisor, lead 12 radio communicators to include senior NCO’s in ensuring over 50 communication systems along with cryptographic equipment was properly set up and operational for USS Tarawa and attached elements.

The Level 1 Support Team provided technical support to over 2000 end users in all divisions of Shamrock Foods Company. Supported a 24/7 work environment. Responsible for using decision making skills to triage helpdesk requests to ensure outages are prioritized over lower level issues or service requests. Talented at handling outages and direct technical and operational resources to work through the outage issues to resolution. Had outstanding communication skills and guided the operations personnel through work around options to maintain some level of operational performance during technical issues.ESSENTIAL DUTIES AND RESPONSIBILITIES:Capable of troubleshooting problems and performing root cause analysisHandling escalation and common IS follow up proceduresRecommending and implementing solutions